Job type full-time
Full job description
Customer success manager, bambu us
We are looking for a customer success manager who shares the same passion as usThe customer success team manages bambu’s customers post-onboardingOur team is the link between all client-facing teams at bambuWe strive to understand our customers’ long term product roadmap and business goals and identify opportunities for upselling, while proactively nurturing the customer relationship.
Bambu is a leading global digital wealth technology provider for financial institutionsWe enable companies to make saving and investing simple and intelligent for their clientsThe cloud-based platform is powered by our proprietary algorithms and machine learning toolsThe company serves over 20 financial institutions globallyFounded in 2016, bambu is headquartered in singapore with a subsidiary in the united kingdom, india, united arab emirates, cyprus and the united states and emea representativesFor more information, visit https://bambu.co/ and follow us on linkedin and twitter
What we`re offering:
1Market salary and stock options as part of a rapidly growing global startup.
2Long-term opportunity with a tight knit teamMercenaries need not apply.
3Killer office and pretty decent perksWe take care of our own.
What you need to do:
Proactively maintain relationships with your portfolio of assigned customers.
Get an in-depth understanding of the customer’s business model and how bambu’s solutions help in achieving their goals.
Identify key customer concerns and take a top down view on how we can constantly improve the way bambu’s teams are assisting our customers.
Proactively identifying and closing opportunities for upsell and use case expansion, ensuring any opportunity pursued is technically and commercially sound.
Identifying product feedback from customers, spotting trends and surfacing to help shape the product roadmap.
You have the gravitas and flexibility to work with stakeholders at all levels, from c-suite to operational team leads.
Liaising with bambu support, project and product teams to convey customer requirements and key issues.
Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
Self‐motivated: choose to take ownership, enjoy self‐learning, and proactively drive success.
Strong team player: willing to help, support and advise those around you, and open to collaboration and constructive feedback to evolve in the role.
Good understanding of fintech, technology, project management.
Previous experience as a customer success manager, account manager or in a consultative & targeted role is a big plus.
Experience working with (or for) enterprise customers in financial services, especially in wealth management, is a big plus.
Good understanding of finance / investing is a plus.
Excellent interpersonal and communication skills – written and verbal.
Job type: full-time