Job type full-time
Full job description
Join a team of more than 25,000 team members, comprised of our home office and over 215 clubs and 3 distribution centers in 17 statesWe’re committed to delivering value and convenience to our members, helping them save every day on everything they need for their family and homeBj’s wholesale club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.
Develop a tire sales culture: drive tire sales and unit growth, with targeted growth of 8,000 units annualized in market 1This work will encompass:
Sales training: partner with the merchant team to build fit-for-purpose sales training to develop a sales culture and drive unit salesThe objective is to instill greater knowledge with our teams to drive member product confidence.
Incentives: partner with the merchants, hr, legal and it to develop and implement a vendor-funded incentive program.
Driving the business: create, launch, and review dashboards, focusing on opportunity clubsMange the business daily, minimizing under-performance and maximizing opportunity at high-performing baysThe ability to manage by exception and quickly identify opportunity areas is a required skill.
Manage tire bay profitability: working with the merchants, maximize installation income and promotional needsIn addition to driving installation income, drive process discipline in the following areas:
Returns process enhancements: drive process associated with tire rotation, stock discipline and tire returns.
Staffing productivity: develop and drive sales driving processes for teams to utilize during down-time, proactively generating sales and return visits.
Labor optimization: develop a differential labor investment model by volumetric or other tiers without compromising propane unit sales.
Improve member satisfaction with the tire experience at bj’s:
Identify and make sequential improvement to issues that create member friction in the tire bay, such as appointment availability, tire installation time and appointment change notifications.
Manage and drive turnaround at lower performing clubs:
Drive minimum 5% msat improvement in market 1.
Embed a culture of member service, communication, and desire to drive return trips.
Improve performance at lower-performing clubs by a minimum of 25%.
Develop and drive an operations and cross-functional tire bay strategy using market 1 as the sample setThis will require collaboration across the field organization, merchant teams, omni, it, hr, legal, asset protection as well as internal and external partners.
100% field-based role, with 15 years tire retail experience preferredB.aOr b.sDegree in business or business process analysis, preferred.
Strong communicator and influencer – able to forge strong working relationships with market vp’s, regional directors, club managers and service supervisorsDiplomatic, and track record with performance turn-around and driving results.
Very comfortable with it systems, strong knowledge of complete microsoft office suite, with solid excel and systems skills.
Clear and effective communication, attention to detail, strong project and time management and ability to process information with high levels of accuracyAbility to understand and develop constructive partnerships with functional business partners on a day-to-day basis and ability to negotiate with business partners at all levels of the organization.
Ability to manage high volume of work, identifying exceptions and opportunities, multiple tasks, meet project timelines.