Job type full-time
Full job description
Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizationsAvaility has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
The client services representative is one of the most important brand ambassador roles in availityOn a daily basis, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective mannerFew other roles in our company touch so many customers in such a direct wayBy delighting customers with the service support experience, you not only help retain their business with availity, but also potentially bring in new customers through their positive referralsOur reps are sought after by the rest of the organization from a technical and customer perspective; client services representatives are promoted internally because of their background knowledge, by learning availity from the ground upWhile we prefer this position to sit onsite, we are open to remote opportunity as well.
Sponsorship, of any kind, is not available for this position.
Why work on this team:
You will have promotional opportunity! during your first year, your supervisor will work with you to develop your career pathPrior client service representatives have moved into quality assurance analyst, software development, account management, product focused and business analyst roles , just to name a few .
We promoted 50 client services associates in 2021!
Hear from our availity client services (acs) alumni who have advanced onto other availity teams with great success stories of growth and longevity: https://www.youtube.com/watch?v=lmtfxaolhje , https://www.youtube.com/watch?v=l10nfrs7kka
Do you like working on a team? the client service s team is one of the tightest in the company .
You will learn about the healthcare technology industry and better position yourself for success in the future!
What will you be doing:
Our customer services team works between 8am and 8pm eastern standard time, you should be flexible on work shifts.
A big part of this position is troubleshooting customer issues by putting your problem-solving skills to the test.
You must like speaking on the phone…a lot; you can expect to take anywhere between 25-50 calls a day.
During your calls you will document the customer interaction using our crm salesforceTyping proficiency is required.
Submitting tickets on behalf of the caller, password resets, unlocking accounts and explaining the services that availity provides.
Research issues and follow up with customers to provide resolution.
Ability and desire to learn new tools and processes as we are always striving to give the best support to our customers.
To be qualified for this position:
Must have excellent communication skills - both written and verbal.
Manage multiple programs/tools while supporting our customers.
Have prior salesforce or healthcare experience? apply now!
Are you bi-lingual ? we are very interested in “ hablando contigo ”.
If you know edi and/or x12, you are someone we want to chat with.
You need to be customer service focused, our customers are very important to us and we need to show them how much we appreciate them daily.
Do you have a bachelor’s degree ? we’d especially love to talk to you if you have a communication or technology degree.
Don’t have a bachelor’s degree ? you must have a high school diploma.
Why work at availity:
Availity is a certified “great place to work”! culture is important to us and there are many ways for you to make your mark here!
We have several diversity & inclusion teams, a young professionals group, a she can code it group for women in tech, and various ways to engage with fellow availity associates.
Availity is a culture of continuous learningWe have many resources and experts in our tech stack and in our industry that can help get you there too!
Don’t feel like wearing business attire? cool, you can wear jeans – we are a casual place.
We offer a competitive salary, bonus structure, generous hsa company contribution, and a 401k match program that is vested on day one!
We offer 9 paid holidays and h ourly associates start at 19 days of pto and go up from there .
Interested in wellness? we allow our associates to reimburse up to $300/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? we offer education reimbursement!
Availity offers paid parental leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? you’re at the right place! availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
At the headquarters:
You like food trucks? we have them almost daily at our office (when we’re back to normal)
Like food trucks a little too much? we also have an onsite gym with showers
We appreciate work/life balance! need to get a quick break in between meetings? we have ping pong, foosball, arcade games, and xbox to help you decompress – and we have a massage therapist onsite once a week for a little relaxation too
We’ve also got you covered with free coffee, lemonade and tea anytime you want
We are hiring client services technical support specialists to start with us on february 14 th
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
If the manager likes your experience, you will have an opportunity to participate in a n assessmentOnce you pass the assessment, you will be prompted to complete a one-way video interview; as a technology company, we use technology during our interview process…go figure!
Once the manager reviews your video, you’ll hear back from the team on next steps!