Do you possess excellent customer service and supervisory experience? do you have great communication skills and the ability to lead and motivate a team? are you organized, reliable and results oriented? if you have the drive to achieve excellent performance from your team that will bring sustainable business growth, this role is for you!
Work schedule: must be flexible to work monday through friday, between the hours of 6:00 am and 6:00 pm.
This is a remote position.
If you reside in the scottsdale/phoenix area, this position will be temporarily remote due to covid-19
Key responsibilities include:
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to policies for attendance, established procedures etc.
Keep management informed on issues and problems
Prepare monthly/annual results and performance reports
Bachelor’s degree or equivalent experience
5 years of quality call center/service center supervisory experience
Tech savvy and adaptability to learn new systems quickly, with knowledge of telephone equipment and relevant computer programs including ms office suite products i.eWord, excel, powerpoint and outlook.
Knowledge of performance evaluation procedures
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and time management skills
Ability to work under pressure and flexible to adapt to a fast-changing environment
Advanced analytical skills
Strong written and verbal communication skills
Attention to detail
Ability to coach, develop, motivate, lead and build a rapport with a team
7 years of quality call center/service center supervisory experience.
Professional industry designations desired.
Flood experience is a plus as well.
Assurant is a global provider of lifestyle and housing solutions that help leading brands grow revenue, manage risk and deliver a great experience for their customersWe protect, connect, and support over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homesAssurant is a proud member of the fortune 300, with decades of experience in the industries we serve.
For more information, please visit https://www.assurant.com/
Assurant is committed to providing a competitive rewards package which goes beyond the value of your paycheckWe offer an array of market-competitive benefits and resources to support your physical, emotional, financial, and social wellbeing goalsThese include programs to help you invest in your financial future such as savings programs, as well as competitive health and wellbeing benefits to support you and your family.
Health coverage starting day one: we offer competitive health and wellbeing benefits to support you and your familyYou can choose from a range of health and dental plan options, as well as health plan accounts.
Disability and life insurance: we provide short- and long-term disability insurance, life and accidental death and dismemberment insurance.
Retirement: assurant offers retirement savings plans globallyU.sBased employees are offered a 401(k) plan in which assurant matches 100% of every dollar contributed, up to 6 percent of eligible pay.
Employee stock purchase plan: assurant’s employee stock purchase plan (espp) allows employees to purchase shares of assurant, incStock at a 10 percent discount with funds contributed through after-tax payroll deductions.
Career development: assurant offers a variety of internal courses, workshops, special projects, coaching and mentoring programsTuition reimbursement and other professional enrichment opportunities are also available to encourage continuous learning.
Work-life balance: we strive to provide a work environment that encourages work/life balanceOptions depend on job responsibilities and may include flexible work schedules, telework, paid time off and part-time employment.
Equal opportunity statement
Assurant is an equal employment opportunity employerAll aspects of consideration for employment and employment with the company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state or local law.