Alvaria employs a team of passionate individuals who are changing the face of customer engagementOver our 40-year history we have empowered employees by creating an inspired community that values urgency, accountability, and resultsOur ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.
Job description
The solution consultant (sc) is the primary technical advisor providing the alvaria vision and crafting the alvaria solution for the sales team and the customerAlvaria scs are responsible for understanding input from (prospective) customers to understand their operational needs and goalsMoreover, our sc`s are accountable for providing customers guidance in aligning alvaria solutions to best facilitate their transformational journey.
Alvaria sc’s must be both sales-focused and technically savvyIn addition to being adept at articulating benefits to it and super user staff, they must be successful selling to executives, and convincing c-level and director level executives of the merits of alvaria`s software solutions.
The sc will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
Responsibilities
Meeting with our prospective customers as advisor, developing a deep understanding of their current environment, key business challenges, and goals, and demonstrate benefits that can be realized through alvaria solutions.
Develop and deliver on-site and virtual product demonstrations
Present alvaria solutions to customers and at field events such as conferences, seminars, etc.
Provide scoping guidance for customer pilots and pocs
Serve, internally, as technical sme/advisor for account executives, product managers and marketing staff
Support technical rfi/rfp requirements and mapping said requirements to the software solution
Transition presales project to implementation teams along with sales/account team
Qualifications
Domain experience consisting of a combination of the following:
2-5 years of campaign operations management domain experience
>2 years of outbound/outreach management experience manager, srManager, director level
>3 years of presales consulting experience directly related to this discipline
Strong understanding and experience of the cx industry as it relates to contact centers, digital, online, and platforms
Familiarity with alvaria and/or competitor product lines is beneficial
In-depth knowledge of customer service software, itsm, data warehousing, business intelligence is beneficial
Ability to articulate solution value
O understands the power of omni channel and advanced ivr
O ability to creatively position solutions for customers
Saas/cloud experience
Cs/se/is/mis or related engineering/science program experience preferred or equivalent work experience
Familiarity with using and ability to explain the use of restful apis
Voice xml, ivr scripting, basic sql preferred
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Excellent time management: manage multiple competing priorities, in a fast-paced, collaborative environment
Be able to work independently & as part of a team in a fast pace, rapid change environment
#li-ar1
#remote
#presales #cx # reshapingcx
Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversityIn that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans or any other legally protected group.
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Posted 22 days ago
