Summary posted: oct 3, 2021 weekly hours: 40 role number: 200294139 home office: yes at apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when skilled people from diverse backgrounds approach problems from varying perspectivesWe believe each customer interaction is an opportunity to delight, engage, and inspire! do you bring energy and a great attitude to your everyday interactions with your customers and team members? as a customer service specialist, you will provide premium, end-to-end service for apple customers over the phone.
You and your fellow team-members will be responsible for ensuring that apple customers receive the best possible serviceThis position is remote and can be based in any city across the us that has available internet infrastructureYou do not need to live in the city this is posted in to be consideredKey qualifications fluency in the french language with excellent verbal, reading, writing and comprehension skills excellent english reading comprehension and writing skills demonstrates a passion for outstanding customer focus 2-3 years of excelling in a sales, customer service, or support role – with the majority of experience in a customer-facing role adept at navigating ambiguous customer situations routinely demonstrates listening skills and is attentive to customer needs skilled at customer engagement maintains composure across a variety of customer and peer interactions embodies approachability with peers and customers alike delivered consistent results in previous roles ability to multi-task and navigate multiple, different work streams and tools ability to work independently with limited supervision exhibits patience during complex customer issues willingness and ability to appear on live video with co-workers willing and able to work a schedule from 6:00 am to 11:00pm (central) within a 7-day work week, including holidays, with additional flexibility during high volume times of the year.
Description as customer service specialists, we provide extraordinary phone support to apple customersCustomer interactions include order status questions or changes to perviously placed ordersWe are able to translate tech-speak, billing, shipping and ecommerce jargon into every day, understandable termsWe also use multiple sources of information to stay current on product features, technology changes and events that impact customers.
This is a fast-paced, performance-based environment where calls are monitored, recorded and assessedEducation & experience ba/bs preferred, or equivalent experience additional requirements ability to work between the hours of 6:00 a.mAnd 11:00 p.mCst, including weekends and holidays, with additional flexibility during high volume times of the year.
Is being an at-home service specialist a great fit for you? consider the following requirements: you have a private workspace in your house with a door, where ambient noise can be minimized during work hoursYou can provide an ergonomic desk and chairYour workspace allows for the proper installation of your technical equipment.
You have, or are you able to get, high-speed internet service meeting minimum bandwidth requirements of 10 mbps downstream and 2 mbps upstreamIf you are a colorado resident, this is for you: at apple, we see the whole youWe carefully consider a wide range of compensation factors, including your background and experienceThese considerations can cause your compensation to vary.
Customer service specialist starts at a minimum hourly rate of $20.00The actual pay may be higher depending on your skills, qualifications, and experienceAdditionally, this role might be eligible for discretionary bonuses or commission payments as well as relocationEvery apple employee also has the opportunity to become an apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing apple stock.
We offer all kinds of ways to experience well-being, confidence, and satisfactionLearn more about apple benefitsNote: apple benefits programs are subject to eligibility requirementsApple is an equal opportunity employer that is committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristicsApple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilitiesApple is a drug-free workplace.