Summary posted: sep 28, 2021 role number: 200292898 home office: yes at apple, we believe new ideas have a way of becoming extraordinary products, services, and customer experiences very quicklyBring passion and dedication to your job and there`s no telling what you could accomplish! the people here at apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industriesIt’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Join apple, and help us leave the world better than we found it! this position can be located onsite in austin, elk grove or can be located remotely from any location in the usKey qualifications minimum of 6 months as an applecare partner relations advisor is required analyst and review experience is preferred excellent verbal and written communication skills flexibility to work various shifts during apple support hours of operation passion for coaching, mentoring, and leadership demonstrate excellent customer service skills and can easily motivate others outstanding leadership, mediation and critical thinking possess a high degree of technical aptitude and expertise coordinate, implement and complete tasks experience using technology to form team cohesiveness and establish rapport understand organizational goals and areas of focus show flexibility and time and task management skills description we expect everything from an advisor that our customers do and we want apple to be a reflection of the world around usAs our customers’ point of contact, you’ll be the friendly voice of apple, providing world-class customer service, troubleshooting, and support.
We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing peopleBecause we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forwardWe’ll train you to be the bestThe analysis & review team specializes in digital storefront content curation, music artist curation, and books polishing.
As a senior specialist, you will act as a subject matter expert and escalation path while providing coaching and guidance to advisorsIn this role you will be expected to: -receive consultations from analysis & review advisors -participate in meetings and presentations, and other designated special projects as needed -participate in the mentoring and training of new advisors -maintain a comprehensive working knowledge of policies and procedures across all of the -supported lines of business -provide coaching, perform evaluations, and deliver feedback -be responsible for maintaining monthly deliverables scorecard -submit content requests as needed education & experience additional requirements available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends schedule flexibility; analysis & review hours of operation are mon-fri, 8 a.m.-7pm cst, with the possibility to flex up or down hours depending upon business needs successful completion of a pre-employment assessment and background check successful completion of initial training able to meet minimum typing speed of 40 wpm while talking with customers if you are a colorado resident, this is for you: at apple, we see the whole youWe carefully consider a wide range of compensation factors, including your background and experienceThese considerations can cause your compensation to vary.
Partner relations analysis and review - senior specialist starts at a minimum hourly rate of $20.00The actual pay may be higher depending on your skills, qualifications, and experienceAdditionally, this role might be eligible for discretionary bonuses or commission payments as well as relocationEvery apple employee also has the opportunity to become an apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing apple stock.
We offer all kinds of ways to experience well-being, confidence, and satisfactionLearn more about apple benefitsNote: apple benefits programs are subject to eligibility requirements.