Summary posted: oct 12, 2021 role number: 200292932 home office: yes you’re a problem-solver and easily connect with customers! you exceed their expectations with your guidance, knowledge, and real passion for technologyYou’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrongYou have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
You can multitask across systems and applications, analyze, isolate and resolve a variety of complex issues, and comfortably navigate a technical environmentYou effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customerYou’re not only here to help fix issues, but also provide an incredible customer experienceSince the launch of the app store, our advisors have helped developers revolutionize the industries of business, healthcare, education, entertainment, and so much more.
Through your support, you can help developers continue to transform lives and change the worldIf this sounds like you, you could be the next partner relations advisor on our portuguese language teamWe’re committed to helping employees explore their potentialThis position can be located onsite in austin, elk grove or can be located remotely from any location in the us.
Key qualifications verbal and written fluency in portuguese and english minimum of 12 months as a tier 1 partner relations portuguese language advisor is required tier 2 partner relations - portuguese language advisor preferred experience supporting customers via phone, e-mail, chat, and/or in person passion for customer service and ownership of the customer experience including comprehensive issue resolution able to effectively tailor communication and style to differing audiences able to self manage and work independently in a fast-paced, constantly changing environment thrives on a team where expertise is shared and feedback is welcomed effective time management including ability to multi-task, organize and prioritize able to research and grasp information across multiple tools while talking with customers description we expect everything from an advisor that our customers do and we want apple to be a reflection of the world around usAs our customers’ point of contact, you’ll be the friendly voice of apple, providing world-class customer service, troubleshooting, and supportWe’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing peopleBecause we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
We’ll train you to be the bestAs a partner relations advisor, you’ll provide developer program support to some of the world’s most exciting companiesWhen developers have questions or issues related to our programs and products, you’ll respond to their requests and provide extraordinary customer serviceWe’ll count on you to identify when to contact other apple support and escalation teams.
You’ll use your business knowledge and analytical skills to make certain that the content of advisor tools and developer services web pages are up to date and to diagnose and report the source of repeat issuesIn short, you’ll be the face of developers’ experience with appleEducation & experience additional requirements available to attend approximately 5-6 weeks of required training on a fixed schedule that may include weekends flexible to work between the hours of 7:00 a.mCst and 10:30 p.m.
Cst including weekends and holidays, with the possibility to flex up or down hours depending upon business needs successful completion of a pre-employment assessment and background check successful completion of initial training able to meet minimum typing speed of 40 wpm while talking with customers if you are a colorado resident, this is for you: at apple, we see the whole youWe carefully consider a wide range of compensation factors, including your background and experienceThese considerations can cause your compensation to varyPartner relations advisor starts at a minimum hourly rate of $20.00.
The actual pay may be higher depending on your skills, qualifications, and experienceAdditionally, this role might be eligible for discretionary bonuses or commission payments as well as relocationEvery apple employee also has the opportunity to become an apple shareholder, because all team members are eligible for stock grants and also a discount when purchasing apple stockWe offer all kinds of ways to experience well-being, confidence, and satisfaction.
Learn more about apple benefitsNote: apple benefits programs are subject to eligibility requirements.