Job details
Job type full-time
Full job description
Apex digital solutions is one of the premier microsoft gold partners in michiganWe focus on using microsoft cloud technologies to empower our customers to be more secure, productive, and engagedWe accomplish this by delivering high-value services such as briefing, immersion, and architecture sessions, fixed fee engagements, managed services, and adoption/change management engagements.
As one of incMagazine`s best workplaces and crain’s 100 cool places to work in michigan four years-in-a-row, we are looking for apex warriors to join our team to empower people to make a positive difference in the lives of othersIf you are looking for your next opportunity to join a team that is passionate about culture, growth, customer experience, and making an impact we`d love to hear from you!
The inside sales specialist will be directly responsible for supporting many of our exisiting customers’ needsWe are looking for individuals with a background in sales and/or sales supportEffective communication with partners, sales, delivery, and leadership team members is critical to ensure proper sensitivity to the needs of the sales force while providing outstanding customer support to internal and external customers.
Basic functions:
Creating and presenting quotes to customers for hardware/software requests, renewals & select services related work
Support internal requests for hardware pricing and availability from vendors
Manage procurement request board
Deal registration
Process all approved orders within our internal systems while moving them through to the appropriate departments to assist in project setup
Place all hardware/software orders with vendors
Handle rma process
Effectively communicate features and benefits of solutions and manage customer expectations
Achieve and maintain a positive rapport with customers and work to give them the best possible service
Properly enter and maintain sales leads and opportunities into dynamics 365
Perform additional sales related activities in connectwise, dynamics 365 and teams while remaining compliant with defined policies and procedures
Engage and develop relationships with team members from key vendors and distributors such as microsoft, dell, logitech, poly, veeam, synnex, techdata, and ingram micro
Assist with key partner programs
Additional duties and responsibilities:
Develop in-depth knowledge of certain hardware/services offerings and how it relates to our customer’s needs
Strong understanding of key partner programs
Review relevant publications and online materials to remain up-to-date with current and future trends emerging in the industry.
Skills and qualifications:
2-5 years of sales related experience – preferably in the technology space at either a service provider or partner
Ba/bs, preferably in sales or a related field
Prior experience with crm system - preferably connectwise or microsoft dynamics365
Strong knowledge of working with microsoft tools (word, excel, outlook, teams) is a must
Possess a track record of qualifying and managing customer commitment as a part of the sales process
Demonstrated level of success in the development of client relationships
Enjoy working with customers and external audiences
High energy and drive with good negotiation skills
Strong organizational, presentation, and customer service skills
Skill in preparing written communications and materials
Self-motivated with the ability to work in a fast-moving environment
Typing skills to ensure quick and accurate data entry
Ability to work with crm dashboards, to work through activities, next steps and updating prospects and customer information in a timely manner
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Posted 9 days ago