Job details
Job type full-time
Full job description
At anju software, we are looking for team members that share the passion and commitment to create the best product solutions available within the life sciences software sector.
If you enjoy a fast-paced collaborative work environment, check out our positions available belowPlease send a cover letter and resume to careers and specify the desired open position and include the code following the position title.
Open position
Customer success manager (remote, us)
Position summary
The customer success manager position requires the ability to build and maintain relationships with existing clients to understand their needs and explain product valueThe customer success manager will play a role in anju’s continued growth.
Personal qualities
Ambitious, self-motivated individual with excellent communication skills, eloquent and passionate; an optimist with good listening and problem solving skills; possess the ability to think outside the box; team-oriented, possessing compassion for coworkers and clients.
Responsibilities
Communicate with existing clients
Build and maintain client relationships
Act as the client advocate within the business
Attend client meetings
Service multiple clients concurrently, often meeting deadlines
Manage existing client expectations
Consult on problems and find and manage appropriate resolutions
Obtain hours quotations to create work authorizations
Work closely with project managers to efficiently allocate resources across entire customer base
Communicate with existing clients on a periodic basis regarding the product(s)
Attend workshops, trade shows and visit client sites where necessary
Report activities to senior customer success director and srVp of sales
Business travel as directed by management and dictated by customer needs
Perform other duties as assigned
Skills needed
Excellent written and verbal skills
Ability to hold teammates accountable
Ability to work with a minimum of supervision and represent the company at the highest level
Knowledge of existing client contracts and industry issues is essential and the ability to negotiate when necessary as required
Qualifications needed
Bachelor’s degree in business discipline
Experience managing existing client accounts
Experience communicating with both customers and the business is essential
Working knowledge of medical information and pharmacovigilance industry practices
Job type: full-time
Location: remote, us
Salary: based on experience
Anju software is an equal opportunity employerAnju software provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or status as a veteranAnju software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Hiring insights
Job activity
Posted 30+ days ago
