Company Description
Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.
Brief Overview:
We’re looking for a Senior Product Manager to help us deliver on our bold mission. If you want to change the way healthcare is delivered… if you have an opinion on whether shipping is more important than perfection… if you’ve geeked out on the possibilities of telehealth or how the storm of new virtual care delivery models can transform the way patients receive care… if you’re looking for an opportunity to build world-class enterprise telehealth products… then this is the job for you!
What will you be doing? You will help drive our acute care clinical product line, guiding its future and extending our market leadership. You’ll be responsible for researching and deeply understanding customer needs, helping to define and prioritize the roadmap, and delivering products to market. You will also have the opportunity to help manage and evolve our processes around how we deliver product to market.
Our current product team is awesome at:
- Product management. We’re not talking about “agile product owner” nonsense. We mean real product management work where we drive business results that matter.
- Being obsessively customer focused.
- Delivering an amazing user experience.
- Getting product to market. We mean really fast. Even for a company at our scale.
- Driving revenue and ROI. We’re not sales, marketing or customer success. But make no mistake: We Drive The Business.
Who are we looking for?
- A strong, proactive leader with a bias for action, capable of establishing a shared vision by building consensus on priorities leading to product execution, and autonomously driving multiple projects in parallel.
- We value Product Managers who want to sit with our customers and truly understand their world, and also sit with the developers and dig into the details as owners of the specific product or feature.
- Someone who has an innate ability to simplify complex and technical concepts, and to plan, prioritize and seamlessly integrate all moving parts in order to release high-quality products.
We need a Senior Product Manager. Not a project manager. Not a program manager. Not a business systems analyst or IT manager or scrum master or UX designer or product marketer or anyone who is not specifically a product manager. We need someone who KNOWS how to get customer insights, build and sell a roadmap, and get products to market to deliver real business results.
Is this job for you? It could be, if:
- You’re a “product person”. If you’re not sure what that means, this probably won’t be a good fit for you.
- You can do strategic and hands-on work. All of us contribute as individuals. Yes, we create product strategy and define roadmaps. We also roll up our sleeves and get in the trenches with our engineering and customer teams. If you’re looking to manage a team day 1 or do lots of powerpoint, this won’t be the right fit for you.
- You’re comfortable in a fast paced environment. If you’re not comfortable in an environment where change is constant, if you value fancy desks and a predictable work schedule, you won’t be happy here.
If you are a decisive, self-directed problem solver who thrives in a fast paced, collaborative environment, and is up for the challenge of working with the best product team in the world, then we want to talk to you!
Core Responsibilities:
Product Strategy & Roadmap:
- Develop the product strategy and roadmap for your domain to bring the best solutions to market. Ensure the roadmap aligns with the overall product portfolio and company vision.
- Evangelize the product strategy and roadmap constantly so all stakeholders are aligned, have context, and understand where we are going and why.
- Define business cases for product enhancements/features and new opportunities. Present and obtain buy-in from senior product and executive leadership.
- Own and prioritize the roadmap of features and enhancements for your product area. Advocate within the company for your product area.
Customer Champion:
- Be the expert on your customers, market, domain and trends. Interact with customers and utilize data to identify customer needs opportunities.
- Represent the customer in all things. Be the champion and voice of customers. Bring the customer's voice into everything you do.
- Investigate and analyze requests from customers, internal stakeholders and partners.
Product Delivery:
- Define requirements for product enhancements/features, and work with our design and engineering teams to deliver the best customer experience possible and help achieve business goals.
- Prioritize and manage your product backlog ensuring Epics and Stories are ready for development. Partner with Visual Design and Engineering in an agile framework to bring winning solutions to market.
- Facilitate cross-functional communication and execution throughout the product development process.
- Work with Product Marketing to create product positioning and value propositions that enable us to sell and differentiate American Well’s solution against the competition.
- Manage the go-to-market for new product launches and enhancements.
- Serve as a subject matter expert for internal teams that have product questions, feature requests, and other product related needs.
- Manage and evolve our day-to-day product delivery operations.
- Some travel (~10%).
Qualifications and Desired Profile:
The ideal candidate must be a collaborative, high energy, strategic leader with a strong sense of urgency and a performance-based track record of driving product growth and experience with managing agile product development processes. A driven self-starter with high initiative and confidence.
- 7+ years of enterprise/commercial product management experience, especially with an enterprise SaaS product.
- Leadership DNA – proven ability to set a product vision, excite, and lead a cross-functional team to execute.
- Creative and analytical thinker who thrives on solving challenging problems.
- Proven ability to transform market needs into a successful product strategy.
- Understanding of business strategy and metrics.
- Obsessively customer-driven with strong customer discovery and problem validation skills.
- Passion for building engaging user experiences to ensure features drive high adoption and customer enthusiasm.
- Ability to hold your own in usability/UX discussions with Visual Design and technical architecture discussions with Engineering. Demonstrated ability to understand and discuss technical concepts, translate to customer and business implications, manage tradeoffs and facilitate decision-making.
- Experience presenting to and influencing executive leadership.
- Able to manage multiple competing priorities and projects in a fast-paced, high growth environment.
- Ability to quickly prioritize requirements and initiatives to drive revenue.
- Able to make decisions and facilitate decision making leveraging data wherever possible.
- Able to lead and work autonomously.
- Comfort with ambiguity and execution in rapidly changing environment with competing and shifting priorities.
- Proven experience with agile and lean methodologies.
- Experience implementing, managing and evolving product development processes and is highly desired.
- Strong organizational, written and oral communication skills.
- You stay up to date with the latest product management and agile trends.
- Experience managing software products in the healthcare space a plus.
- Bachelor’s degree.
Additional information
Working at Amwell:
Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.
Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.
Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.
Amwell is a virtual first workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!
The typical base salary range for this position is $130,640 - $179,630. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.
Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.
Additional Benefits
- Unlimited Personal Time Off (Vacation time)
- 401K match
- Competitive healthcare, dental and vision insurance plans
- Paid Parental Leave (Maternity and Paternity leave)
- Employee Stock Purchase Program
- Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
- Free Subscription to the Calm App
- Tuition Assistance Program
- Pet Insurance
