Salary $20 - $23 an hour job type full-time
Full job description
Home claimsHvacPlumbingElectricalService contract administration.
If that grabbed your attention, come grow with us!
American auto shield (aas) specializes in vehicle and home service contract development (armis) and superior claims administrationWe’re looking for a home claims adjuster that is passionate about data and helping others and want to be part of an incredible, growing organization.
In this role, the home claims adjuster will provide customer service to contract holders, home service providers, and parts/product suppliers in a call center environmentThis person will also determine the company’s liability related to all home warranty claims and address any customer inquiries related to contract procedures and coverage.
Are results-oriented, not afraid to jump into the deep end and be an agent of change in the organization.
Thrive working in a collaborative environment and enjoy helping others.
Enjoy thinking outside the box to drive changes that will impact our industry.
You love what you do, and it shows every day!
We are leading our industry into the future by creating and shaping the future of service contracts and claims administrationWe’re developing systems from the ground up and will give you the opportunity to be a part of our quest for greatness.
We offer the ability to pursue your fullest potential and never settle for second place in your quest to grow your careerYou’ll join an incredible team filled with smart, fun, passionate people who love making an impact.
We believe in providing a creative environment, encourage progressive ideas, and reward excellence in operational effectiveness.
We love what we do!
What will you do in this role?
Review claims for proper diagnosis and determine appropriate coverage.
Claims handling including gathering of labor time and cost, parts costs, enter information into system, set-up claim in system with notes, reasons for approval/denial, monitor claims through completion.
Purchase outside parts/replacement product when necessary to keep claims cost in line.
Knowledgeable of home appliances and systems, including electrical, plumbing and hvac to ensure proper administration and handling.
Review all technical issues for accuracy of diagnosis, repairs, and proper repair procedures.
Perform investigation of unusual claims as requested by management by talking to customers, home service providers or any other involved parties.
We are looking for a strong background in
Call queue management
Collaboration & teamwork
Technical skills – claims
What will you need to bring to the table in order to be successful in this role?
Minimum 2 years of home service contract claims and customer service experience and/or training is required.
Must be able to understand all aspects of the home warranty claims process and proper skill handling with customers and home services partners
Strong knowledge of home repair services preferred (hvac, electrical, plumbing and technical adjusting knowledge)
Computer skills: knowledge of navigating the internet; word processing software (word); electronic mail software (outlook).
Remain calm and professional in stressful situations
Friendly, courteous, service-oriented, flexible and enjoy working with others
Detail-oriented and work effectively under pressure while meeting all applicable deadlines
Resolve routine problems
Establish and maintain effective working relationships with internal and external team members
Provide excellent verbal and written communication
Strong organizational skills, with the ability to prioritize and complete a variety of tasks
Ability to work independently and as part of a team.
Ability to remain focused and productive each day though tasks may be repetitive
Ability to administrate claims in a call center environment while maintaining efficiency throughout the claims process
Good problem solving and decision-making skills
Must work with a high sense of urgency in a fast-paced environment
High school diploma or ged
Aas is headquartered in lakewood, coThis position will be 100% remote.
Who are we?
American auto shield was founded in 2002 in lakewood, colorado, where we are still headquartered todayWe specialize in third-party administration of vehicle and home service contracts and related automotive and home claims administrationOur expertise complemented by our strategic partnerships allow us to develop and deliver products that provide superior coverage and service.
We have experienced tremendous growth which creates great opportunities for our employeesWithin the past 12 months we have earned more than a 400% increase in new contract volumeToday we have grown to more than 500 full-time employees across multiple locations that include our denver metropolitan hq and other locations across the country.
Our mission is to be the right choice in service contracts.
Why work for us? what we offer
Competitive compensation package, depending on experience.
Strong medical, dental, and vision insurance after the first full month of employment
Vacation/pto – all new employees will accrue 13 days of pto the first year.
Satisfaction of work with a highly skilled team that makes a big impact.
Business casual dress working environment when in the office.
Equipment for a remote working environment.
Compensation for the role will range from $20.00 – 23.00 per hour based on experience.