Job type full-time
Full job description
3+ years experience in program or project management
Experience defining program requirements and using data and metrics to determine improvements
3+ years experience working cross functionally with tech and non-tech teams
Experience designing and developing training materials and content to include creating instructor-led materials, online/e-learning modules, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
Ability to apply adult learning principles and incorporate this into curriculum design and development
Experience using e-learning software (articulate, captivate, or similar), cornerstone lms (or similar)
Experience using video-editing tools (final cut, adobe premier, after effects, camtasia or similar)
Bachelor’s degree or equivalent
2+ years of program/project-management experience
Fulfillment by amazon (fba) is looking for a learning experience designer to join the support operations learning and development teamFba is built around amazon’s world class capabilities in ordering, fulfillment, transportation and customer serviceBy leveraging our current scale and supply chain, fba can provide a low cost alternative for fulfillment and enable third-party sellers to rapidly grow their businessThe support operations team is a critical operational group of over 900+ that reviews sellers’ financial and inventory-related questions, provides coaching to sellers on defects, and manages executive-level escalationsWe believe consistency is the foundation to the world-class service we provide our sellers, and support operations is at the center of ensuring consistent and fair evaluation of seller requests.
The ideal candidate is innovative, driven, and customer obsessedThey have experience working across multiple instructional delivery modalities to create high-quality learning experiences that support our growing organizationThey will have experience in designing, developing, and implementing a wide range of large-scale training solutionsAdditionally, they are passionate about the development of support ops employees and our customers.
Key job responsibilities
Lead projects through the design lifecycle from scoping, research and analysis, design, development, and launch; providing clear timelines through all phases, communicating with key partners, and selecting appropriate measurement for successful implementation
Lms (e.g., cornerstone or thinking cap) administration experience including elearning publishing and learning assessments.
Identify learning objectives, assess learners, influence performance outcomes, and evaluate strategies to deliver instruction including consulting with program owners and subject matter experts to identify performance gaps and learning objectives
Develop exercises, tutorials, job aids, assessments, and other methods of learning, including social or connected learning strategies and multimedia based assets
Coach and mentor junior developers in use of tools and instructional design methodologies
5+ years of experience in an instructional designer role or similar
An undergraduate degree in communication, education, design, or related field
Demonstrated ability to manage medium to large scale programs while working cross-functionally with multiple teams and stakeholders in it environment
Gathers requirements from stakeholders to create and innovate multiple concurrent medium to large learning projects
Familiarity with scorm, online learning, learning technology, instructional, graphic, and/or web design or development skills
Experience using metric for leading needs analyses and learning strategy development activities to improve individual and organizational performance through learning
Experience developing and supporting training for technical/it and account management related positions
Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.