Financial Architects and Managers
AIA Insurance Lanka Limited - Kuliyapitiya
This job is expired
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
The General Manager is a pivotal leadership role, ensuring exceptional guest experiences, operational excellence, and team development at Amangalla. Reporting to the Regional Director, this role upholds the establishment's reputation and drives strategic growth.
Strategic Oversight: Provide strategic direction and leadership to ensure the successful operation of Amangalla. Develop and execute strategies to enhance guest satisfaction, operational efficiency, and revenue generation.
Operational Excellence: Oversee day-to-day operations across departments to ensure optimal guest service delivery and operational efficiency. Maintain high service standards and ensure a seamless guest experience throughout the establishment.
Guest Experience: Uphold exceptional guest experiences by setting and maintaining high service standards. Address guest feedback promptly, ensuring concerns are resolved to their satisfaction, and continuously improve the overall guest journey.
Team Leadership: Lead and mentor department heads, fostering a collaborative and motivated team environment. Encourage professional development, recognize achievements, and empower team members to excel in their roles.
Revenue Enhancement: Collaborate with sales and marketing teams to develop strategies that drive revenue, promote offerings, and maximize occupancy rates. Ensure the establishment remains competitive and appealing to its target audience.
Reputation Management: Maintain and enhance the establishment's reputation by consistently delivering quality services, maintaining cleanliness, and providing unparalleled guest comfort. Address issues proactively to prevent negative impacts on the establishment's image.
Business Development: Contribute to long-term planning, business development, and expansion initiatives aimed at enhancing profitability and guest satisfaction. Identify opportunities for growth and innovation within the hospitality industry.
Proven Experience: Demonstrated success in hotel management roles with a track record of effective property management and high levels of guest satisfaction.
Hospitality Industry Expertise: In-depth understanding of the hospitality industry, including operations, guest services, and a keen awareness of industry trends and best practices.
Leadership Excellence: Excellent leadership skills to inspire and lead a diverse team of department heads and staff members. Foster a culture of collaboration, accountability, and continuous improvement.
Effective Communication: Strong communication skills, both written and verbal, to engage effectively with guests, employees, and stakeholders. Foster positive relationships and maintain open lines of communication.
Financial Acumen: Business acumen and financial literacy to manage budgets, control costs, and make data-driven decisions that drive profitability while maintaining service quality.