General Manager - Amangalla, Sri Lanka

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

• Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
• Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
• Act like owners – taking charge, leading by example and an immense sense of pride in our work.
• Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

Sri Lanka 

The General Manager is a pivotal leadership role, ensuring exceptional guest experiences, operational excellence, and team development at Amangalla. Reporting to the Regional Director, this role upholds the establishment's reputation and drives strategic growth. 

• Strategic Oversight: Provide strategic direction and leadership to ensure the successful operation of Amangalla. Develop and execute strategies to enhance guest satisfaction, operational efficiency, and revenue generation.

• Operational Excellence: Oversee day-to-day operations across departments to ensure optimal guest service delivery and operational efficiency. Maintain high service standards and ensure a seamless guest experience throughout the establishment.

• Guest Experience: Uphold exceptional guest experiences by setting and maintaining high service standards. Address guest feedback promptly, ensuring concerns are resolved to their satisfaction, and continuously improve the overall guest journey.

• Team Leadership: Lead and mentor department heads, fostering a collaborative and motivated team environment. Encourage professional development, recognize achievements, and empower team members to excel in their roles.

• Revenue Enhancement: Collaborate with sales and marketing teams to develop strategies that drive revenue, promote offerings, and maximize occupancy rates. Ensure the establishment remains competitive and appealing to its target audience.

• Reputation Management: Maintain and enhance the establishment's reputation by consistently delivering quality services, maintaining cleanliness, and providing unparalleled guest comfort. Address issues proactively to prevent negative impacts on the establishment's image.

• Business Development: Contribute to long-term planning, business development, and expansion initiatives aimed at enhancing profitability and guest satisfaction. Identify opportunities for growth and innovation within the hospitality industry.

• Proven Experience: Demonstrated success in hotel management roles with a track record of effective property management and high levels of guest satisfaction.

• Hospitality Industry Expertise: In-depth understanding of the hospitality industry, including operations, guest services, and a keen awareness of industry trends and best practices.

• Leadership Excellence: Excellent leadership skills to inspire and lead a diverse team of department heads and staff members. Foster a culture of collaboration, accountability, and continuous improvement.

• Effective Communication: Strong communication skills, both written and verbal, to engage effectively with guests, employees, and stakeholders. Foster positive relationships and maintain open lines of communication.

• Financial Acumen: Business acumen and financial literacy to manage budgets, control costs, and make data-driven decisions that drive profitability while maintaining service quality.