.
Summary of the role:
Are you the next customer success manager we are looking for?
Objective:
You will drive customer usage and adoption of amadeus hospitality products
You will prove the value proposition agreed upon during sales process
You will generate amadeus hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of amadeus products to allow for a seamless renewal contracting process.
In this role you’ll:
Main responsibilities:
Exceed assigned retention goals by cultivating relationships with stakeholders across an assigned account
Become primary point of contact for optimization and usage of tools
Evaluate satisfaction of customer with product to preemptively solve problems
Gather customer usage data relevant for product development
Collect and share business process and marketing best practices
Participate in customer projects to handle the amadeus hospitality activities
Identify and action opportunities to improve current usage and adoption of amadeus hospitality products and services
Identify opportunities to expand the amadeus hospitality footprint within the account
Responsible for total customer success function, serving as the central point of contact.
Responsible for all customer communications, conflict resolution and compliance on contractual deliverables.
Provide revenue management strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively.
Oversee the delopment of creating value driven material to share during client business reviews calls taking into consideration items such as booking patterns, customer profiles, competitive sets and all demand marketing channels.
Works with sales, product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned.
About the ideal candidate:
Education: bachelor’s degree in a related business field required or equivalent work experience
Relevant work experience:
3+ years of combination hospitality customer success, hotel revenue management / ecommerce / marketing / sales or providing services and solutions to hotels via a saas company.
Prior experience managing and optimizing a portfolio of customers.
Demonstrated experience of managing a portfolio of accounts and achieve financial goals.
Business understanding:
Technical expertise:
Good knowledge and understanding of amadeus products and hotel industry required
This candidate should have:
Computing: proficiency with ms powerpoint, word, excel, and outlook is required.
Knowledge of salesforce.com preferred.
Language: english
Other:
Demonstrated aptitude to complete multiple tasks concurrently and deliver results under pressure
Detail oriented with a bias toward action (project management experience preferred)
Previous experience of achieving client objectives and company financial objectives through understanding of client objectives and influencing and directing internal product and operations teams
Excellent analytical, problems solving and troubleshooting skills –define problems, collect data, establish facts and draw conclusions
Strong overall business and people skills, including planning, presentation skills, sales skills and business acumen
Proficient communication skills; effectively interface with all levels and departments on a formal, informal, written and verbal basis self-motivated, goal oriented, and able to work in a team environment
What we can offer you:
The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
Skills development and opportunities to try new ideas
A global diverse work environment
Application process:
The application process takes no longer than 10 minutes! create your candidate profile, upload your cv and apply.
Are you the one we are looking for? apply now!
Our diversity commitment: equality, diversity and inclusion are part of who we areWe’re committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
The posting of vacancies and the treatment of applications are, in each amadeus location, subject to national law and possible collective agreements with local staff representationInternal mobility policies vary from office to office, please check with your local hr representative the requirements and policy in placeE.gA minimum time on position or line manager approval may be requested.
Hiring insights
Job activity
Posted 3 days ago
