Welcome to allscripts! our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomesOur vision is a connected community of health that spans continents and bordersWith the largest community of clients in healthcare, allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Altera digital health
***director, client success - northeast region***
Remote northeast role - altera digital health, (formerly allscripts hospitals & large physician practice division)
Here`s a quick overview!
Remote northeast role - www.alterahealth.com (formerly allscripts hospitals & large physician practice division)
6 direct reports; 100`s of indirect reports
Large hospital (sunrise) accounts
Experience required for success:
Cross functional leadership background
Client outcomes experience
Challenging role as you`re working with complex solutions, customization, and variety with each client you touch
Why should you want to sink your teeth into this role?
The director of client success role offers you an amazing opportunity to work with our top tier clients and gain powerful healthcare experience in an industry that is developing rapidly.
You`ll work with a strong client delivery leadership team - a team committed to delivering for our clients
Our platform of health innovations, including the 22.1 release in azure + the acquisition by altera digital health, creates a terrific inflection point which promises great things in the future
The primary purpose of this role is to provide overall executive oversight and execution accountability for approximately 25 of allscripts` largest and most prestigious northeast region customersManage and oversee multiple programs within a single, large, complex, and rapidly growing healthcare organizationSpecific accountability spans business development/sales, services/implementation, and support.
Collaborate closely with the sales representatives, driving the strategy to our business development plans for the client(s)
- identify opportunities for add on sales opportunities - responsible for executing booking value in line with the quota established for the client(s)
Manage the overall sales process
Negotiate terms, conditions, pricing, and other contractual elements.
The program director will have a clear understanding of the terms and conditions of the agreements for their client(s) and ensure that all are executed.
- this role is responsible for ensuring delivery against all contractual obligations - works with project director to document any changes in the execution of the project including scope change requests, work orders, or amendments.
Identify project risks and escalate issues which may negatively impact the teams` ability to move forward and meet the terms of the agreement.
Oversight of implementations and roll-outs
– the program director will have a clear oversight of implementations and roll-outs
The program director will also coordinate allscripts resources both dedicated to the project and those that remotely support their effortsThis expands to partners and third parties engaged within the project
Ensure program risks are well documents and proactively managed.
Oversees successful delivery of various individual project elements to ensure overall attainment of mutually agreed upon goals and objectives.
Accountable for project profitability and on budget
Accountable for ensuring projects and programs remain on schedule (e.gMilestones, go lives)
Focal point for the appropriate escalation of any issues raised from the top down or bottom upIn this escalation capacity, the program director will work with the client, allscripts support, and allscripts development to address and resolve the issues reportedIf no clear resolution is available, options and workarounds will be proposed.
Ensure our on-going client support model is effective and provides appropriate results
Serve as a trusted advisor to clientsEstablishes regular communication cadence with internal and external key stakeholders including the c-suiteEffectively manage expectations around service delivery, delivers statuses at executive levels, and coach personnel delivering status at lower levels in the organizationServe as escalation point for client and facilitates resolutionCoordinate activities throughout client lifecycle including ongoing education, services, and operational delivery objectives.
Responsible for overall client satisfaction as measured by net promoter score and reference activity
Ensure appropriate, regular communication pathways will be established between the client and allscriptsThis may include participation in weekly meetings, executive status reviews and/or executive steering committee meetings
Ensure allscripts delivers on expected (committed) results for the client(s)
Academic and professional requirements
Bachelor`s degree strongly preferred, master`s degree a plus
Strongly prefer 15+ years of healthcare consulting experience (or applicable work experience)
7+ years relevant leadership experience including responsibility for organizational objectives and measurements
Minimum of 10 years of healthcare experience including the implementation of clinical documentation and like technology solutions for hospitals/hospital systems and/or large physician practices
Experienced in the solution domain and the requirements of acute hit software
Excellent oral and written communication skills.
Possesses program/project management skills and can perform basic project management tasks
Has background in negotiating that is required to align client and allscripts interests on business and/or technical issues with moderate to high complexity
Able to drive action across multiple allscripts teams as necessary to achieve agreed upon client objectives.
Approx 10-25% travel
Remote roleStrong preference for candidates who live near any major airport in the east/northeastern u.s.
Must have received or be willing to receive the covid-19 vaccine by date of hire to be considered for employment with allscripts.
Visa sponsorship is not offered for this position.
At allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globeAllscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Allscripts` policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected categoryApplicants for north american based positions with allscripts must be legally authorized to work in the united states or canadaVerification of employment eligibility will be required as a condition of hireAllscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
From a `vevraa federal contractor` we request priority referral of protected veterans
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Posted 3 days ago