Job type full-time
Full job description
It`s fun to work in a company where people truly believe in what they`re doing !
Essential job functions
**must live within 60 miles of site**
**posting will come down 11/05**
If the candidate is selected for the role, they must be available for mandatory training on 11/29/2021 and be in attendance for 4 weeksCandidates who cannot meet this requirement, will not be considered.
Customer experience - answer a variety of inbound customer service calls from customers in the retail environmentEfficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate informationInteract professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and educationRecognize when to leverage resources to resolve customer inquiriesDemonstrate ownership and accountability without placing blame.
Build relationships – serve as a brand ambassador to assist the brand partner associates and customers with in-store transactionsWork independently and as a part of a teamActively engage with teammates to achieve common goals through knowledge sharing.
Communication – demonstrate outstanding verbal and written communication skills when working with internal and external partnersExplain complex topics in a clear and concise mannerRespond well under pressure and appreciate ambiguity as a normal business conditionGive and accept feedback as a matter of practiceDocument interactions and update customer records in company systemsUtilize knowledge of microsoft office tools such as outlook and teams to execute daily work.
Distinctions (if applicable): work at home
Working conditions/ physical requirements :
Normal office environment, some travel may be required.
Work from home office; travel to care center site as neededJob requires sitting the majority of workdaySchedule flexibility to work 40 hours per week including days, evenings and weekends.
Must be able to work from the office for the allotted training period (if applicable)Must reside within a 60-mile radius of a care center
Workspace environment- a dedicated workspace that is able to simulate an office environmentThe room should provide an area that separates you from others while working.
Access to home/work space- you will provide alliance data or its representative access to your workspace to conduct an audit of compliance and policyA photograph of your workspace must be furnished prior to going home.
Equipment- alliance data will provide you with the equipment to work from homeThis equipment is able to be used for work purposes only.
Internet/phone- the associate is required to pay for and provide internet and phone serviceInternet service must be dsl or cable (no wireless or satellite isps allowed), with at least 25 mbps download and 5 mbps upload speed requiredAn analog or digital phone service (no voip, no call waiting, no voicemail etc.) is requiredHigh speed internet and phone lines will be dedicated lines that will be used exclusively for business use, and will be separate from any personal data or phone services.
Location- although this position is considered work at home, the candidate must reside within 60 miles of the reporting care center supporting the department and peer group
Direct reports : 0
Minimum qualifications :
High school diploma or ged required
Six months , or more, of customer service experience in retail, food service, hospitality, call center or related experience
Care center operations
Line of business:
Geo zone for wfh zone 3