Account Manager - APAC (Remote)
About Airmeet :
Airmeet - The Events Platform for Professionals
Airmeet is an all-in-one platform for communities & organizations to host interactive & immersive events, meetups & workshops online with a redefined networking experience.
Virtual Events, Real Connections!
Product & Market :
Airmeet's core focus is on creating the most inclusive & immersive virtual events platform for knowledge professionals.
Airmeet has been designed for curious souls. For leaders, professionals & the smartest people in the room. Like you.
Airmeet’s USP is its Social Lounge which enables participants to freely hop from table to table to find interesting like-minded people and build real connections with. This coupled with a loaded live broadcast experience makes Airmeet the default choice for virtual events & webinars.
Airmeet is highly scalable, secure & runs on the cloud.
Our virtual events platform is most suited for community managers, event organizers, social media, or content marketers. It's also an amazing platform for educators & workshop or bootcamp organizers.
Airmeet is seeking a CSM (Customer Success Manager) who is passionate about seeing customers succeed and landing & expanding the existing customer base. The CSM will work in a team environment and share the responsibility of managing a large customer base. The CSM will build relationships with key players, becoming a trusted advisor, and maintaining ongoing relationships to find growth opportunities within the Team account base. The role plays an instrumental part in the overall success of the Team. We all have to roll up our sleeves and do the work needed to win. You’ll work in lock-step with the rest of the team and as such need to be available via several communication platforms.
You will be a good fit if :
You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it.
You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right every single time. You stay focused, and nothing falls through the cracks on your watch.
You think on your feet. You like learning new things and you can learn quickly. When things change, you know how to roll with the punches.
You communicate clearly. You write well. You speak eloquently. You can explain just about anything to anyone and you're comfortable communicating in writing and on the phone.
You are motivated and driven. You volunteer for new challenges without waiting to be asked. You're going to take ownership of the time you spend with us and truly make a difference.
You have the desire and willingness to test, embrace and encourage new technologies, product offerings, and marketing channels.
What can you expect in the role?
Manage daily communication with customers and maintain relationships at all levels.
Capture customer's key business objectives
Be the voice of the customer.
Build Mutual Success Plans.
Drive Strategic Business Reviews.
Identify growth opportunities.
Work with sales executives on land and expand opportunities.
Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.
Deliver customized demonstrations.
Drive customer references.
What are we looking for?
4 - 6 years' prior proven track record in customer success, account management, or sales.
Prior experience managing a high-volume customer base.
Ability to work well and thrive in a team environment.
Proven track record of meeting quarterly and annual renewal and upsell metrics.
Why Join Airmeet?
Let’s talk about facts.
The world is going remote and the future of work is distributed. In such a world, learning from your peers, engaging with your tribe & building authentic professional relationships would be the key part of every knowledge professional’s life.
At Airmeet, we are laser-focused on creating the world’s best virtual events experience by designing India’s next big SaaS product company and building a unicorn (or a decacorn?) in the process.
We believe in 100% ownership & flexibility of how & where you work. As a remote-first startup, we look for only the best of the best people around the world.
Are you an A-player looking to hop on board a rocketship that’s locked, loaded & ready to blast off?