Job type full-time
Full job description
At aigent, we use artificial intelligence to improve the way customer service representatives interact with their customersOur livex voice ai saas platform quickly and easily connects to most existing premise or cloud- based telephony systems and provides real-time, content-based guidance to call center agentsDetecting opportunities during a live call, aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenueDesigned for inbound and outbound calls; customer service, support, and sales, onsite, and work from homeOur platform is integrated with the world’s largest telephony systems and natively supports english, and can be customized to support any languageWe serve the most competitive industries, including some of the hottest fintech companies in the market.
Our headquarters is in new york city, our innovation lab in amsterdam, and our support center in manilaWe have 60+ technologists with deep ai, ml and nlp expertise as well as management team with a diverse industry background and a broad track record of success.
Join our fast-growing team of engineers, analysts, qa experts, and natural language processing experts
We seek a product director to join aigent full-time to build and lead our product management teamThe ideal candidate has a deep knowledge of applications deployed within large enterprise contact centers and a proven track record of working with design, engineering, marketing and end users to deliver features that drive end user adoption and customer valueThis role is an excellent opportunity for someone with a passion for understanding user challenges and delivering products that impact the lives of millions of people.
BenefitsAigent offers competitive benefits for you and your dependents effective 30 days from date of hire, including: health: dental; vision; life insurance; short- and long-term disability; additional voluntary supplemental life insurance; pet insurance; and employee assistance programs (eap)Aigent offers a flexible time off plan to all its colleagues, enabling you to balance life and work commitments in order to meet the evolving challenges of today’s work culture.
CompensationAigent offers the product director a competitive total compensation packaging, including stock options via equity grants.
LocationOffice optional policy where you may choose where you work - either primarily remote, primarily in office or hybridSome travel will be required for this role.
We are committed to fair hiring practices and value an inclusive, collaborative work environment for all our employeesAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran statusAuthorization to work applicants for employment in the us must be authorized to work in the us.
You will have a minimum of 8-10 years of product management experienceYou will own the product strategy, roadmap and release cadence for aigentYou will be the voice of our end customers in every conversation and decision; and drive our vision and strategy at the intersection of artificial intelligence and conversational interactionsYou know how to prioritize, and you will drive execution of key features of our software based on insights and analyticsYou are a problem solver and have a get-it-done mentalityYou are deeply analytical and technically savvy, have proven experience with ai, machine learning, data, and experience working with an agile and iterative product development approachOur ideal candidate has experience leading global product teams in developing, innovation and launching multiple productsYou will have experience collaborating across teams to solve complex business challenges, and work closely with the amsterdam-based engineering leadership and engineering teamYou are comfortable partnering with engineering, leadership, partners and customers to articulate the aigent story, shaping a long-term product strategy and vision, and drive aigent’s growthYou are experienced communicating and presenting to different levels in the organization including executive teams.