Customer Support Representative

Headquarters: Seattle, Washington, United States
URL: http://www.agentmethods.com

At AgentMethods we provide high quality online marketing services to insurance agents across the United States based on our unique software-as-a-service platform. As a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. We are looking for a full time customer support representative to become part of our growing company.

We offer a flexible work environment with interesting work. You will help our customers understand how both our products work AND how they use them to fulfill their business goals. Because this is a remote position, you should be self-driven and organized.

Requirements

Support our customers through the following activities:

• Onboard customers to our service through our defined onboarding process
• Answer questions related to AgentMethods' offerings and service.
• Provide customer support via zoom, phone, email and online chat.
• Respond promptly to customer inquiries.
• Resolve problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Direct requests and unresolved issues to the designated resource, ensuring the customer need is resolved.
• Manage and update knowledge base and related customer support documents.

Key Competencies and Abilities:

• Great interpersonal skills - you love working with people
• Excellent communication skills - verbal, written, and listening
• Comfortable with the basics of internet technology and small business online marketing
• A knowledge of of insurance and financial services is a plus, but not required
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service oriented
• Stress tolerant (don't worry, 99% of our customers are really nice)
• You must be based in the US-- Please DO NOT APPLY if you're outside the United States.

Benefits

• This is a full-time W2 position
• Compensation is $22.50/hour
• Generous Health, Dental, and Vision Insurance
• General hours are 8 am - 4pm Pacific Time Monday - Friday (note that you can be located in any US time zone as long as you are able to work those hours)