Job type full-time
Full job description
Who we are looking for…
A director of client experience to oversee budget, performance and engagement of all team members to deliver excellent customer service at all timesThriving in a fast-paced environment, while demonstrating confidence, professionalism, responsiveness and exceptional customer service skills.
What you will do…
Establish, track, analyze and report client experience performance metrics
Collaborates with leaders throughout the organization to achieve axxess objectives
Ensure world-class customer service is being delivered in all client interactions
Act as a brand ambassador and promotes the axxess collaborative culture
Create and facilitate team discussions for knowledge and information sharing; as well as, providing input on process improvements and team-related work obstacles.
Drive the implementation of process improvements to streamline operations
Partner effectively with multiple internal and external constituent groups.
Provide timely feedback to the management team on customer trends, issues and needs.
Build productive relationships with all levels of leadership and teams throughout the organization.
Attend industry trade events and axxess sponsored customer events, as requested.
Analyze client metrics to identify trends and proactively address client services
What you bring...
Bachelor’s degree in business, healthcare management or related discipline required
Mba or master`s degree preferred
9+ years of home health, home care and/or hospice experience required
Proven success leading a large organization through change and data driven decisions
Demonstrated ability to lead, motivate, inspire and build relationships with people at all levels.
Experience and knowledge of project management and product management disciplines.
Proficiency in ms office products (word, excel, powerpoint)
Excellent verbal and written communication skills
Who we are...
Axxess offers a complete suite of easy-to-use, innovative software solutions, empowering home health, home care and hospice providers to grow their business while making lives betterOur collaborative culture focuses on innovation and excellence making us a nationally recognized “best place to work”.
What you will experience...
Casual friday, everyday
Competitive compensation package
Professional development for career growth
20 pto (paid-time-off) days + holidays + birthday’s off
Holiday and employee celebrations
Full benefit selection, including matching 401k
Genuine respect for work-life integration
Respectful and collaborative team environment
We offer a competitive compensation package (doe), full benefit selection, matching 401k and growth opportunities for everyone who joins axxessAxxess is an eoe and drug free workplaceAll applicants must be authorized to work in and currently reside in the united states.
No agencies or 3rd party inquiries - please