Location: borella and kiribathgoda
Company: al futtaim private company llc
Amw capital leasing and finance plc
Amw capital leasing and finance plc is a finance company registered under the central bank of sri lanka and a subsidiary company of amw group which is a leading corporate entity in sri lanka and the sole distributor for several world-renowned automobiles and related brands, under the umbrella of al-futtaim group, dubai uae.
Amw capital leasing is spread across the country with a network of 22 branches and is in the process of expanding its networkOur focus is to employ and engage diverse individuals who aspire to grow with us in a financial entity that offers unlimited career potential in a multinational environmentKey requirements
Successfully completed g.c.e o/l
Possess excellent communication skills
Should be good in ms excel, ms powerpoint and ms word.
Sound negotiation skills
Ability to work with a team.
Key duties and responsibilities
Answering all calls received through the capital leasing business hotlines.
Sharing inquiries and complaints received through hotlines with marketing team / branch managers / assistant business development manager – network and development on-time and as per the sla.
Contacting customers pertaining to all missed calls.
Contacting customers identified through business promotion campaigns and to promote capital leasing products and services.
Contacting existing, new and past customers of capital leasing to understand the service gaps and key milestones of the service offered and promote new products and offers.
Conducting customer satisfaction surveys through telephone calls to customers who have obtained new facilities from capital leasing, suppliers and business introducers.
Maintaining and sharing reports pertaining to call center activities
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized cv to further boost your visibilityOur global talent acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunitiesWe not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application processWe make every effort to review and respond to every application.