Salary $16.50 an hour job type full-time
Full job description
It`s fun to work in a company where people truly believe in what they`re doing!
We`re committed to bringing passion and customer focus to the business.
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customersThis position is directly responsible for the overall productivity of the call centerThis position is us-remote for both bilingual (english & spanish) and english speaking only.
Essential duties and responsibilities for all call types
Responsible for taking inbound calls directed from the queue:
Typical inbound calls include but are not limited to:
Assisting clients with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
Responsible for handling inbound emails directed from the queue:
Typical inbound emails include but are not limited to:
Assisting clients with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputesEmails may include multiple requests.
Responsible for noting each account with a summary of the client interaction.
Responsible for reviewing accounts and answering client questions.
Maintain individual standards
Meet minimum qa goal of 90%
Minimum schedule adherence of 92%
Maintain an average talk time of 5 minutes 20 seconds or less on client calls
Maintain an average handle time of 7 minutes 15 seconds or less on client emails
Maintain an acceptable error percentage
Assist by taking calls and/or emails from other queues as needed and directed
Maintain departmental standards
Any other duties as assigned by manager or management
Regular and reliable attendance required
Must keyboard 45 wpm
Experience with the as400, microsoft word, excel, outlook
Must be able to accurately and effectively communicate with other departmental staff members, members and clients both verbally and in writing
Ability to multi-task in a fast-paced environment
Must be extremely detail-oriented and able to make sound decisions
Must be self-motivated
Must possess good grammar skills and professional phone presence
Must be dependable
Must have a secure, quiet work at home environment
Must provide internet services that must meet and/or exceed internet service requirements outlined by company guidelines
Education and/or experience
High school diploma or equivalent
1 to 2 years previous call center experience preferred
Experience handling a high volume of inbound and outbound calls preferred
Work-from-home experience beneficial
Fluency in both english and spanish
Excellent verbal, spoken and written communication skills in both languages
Offering $16.50/hour wage for bilingual agents (spanish)
Ability to switch back and forth rapidly between spanish and english
Ability to problem solve using deductive reason skills in a timely manner
Basic skills including but not limited to addition, multiplication and division of whole numbers, decimals and fractions
Flexibility and adaptability to frequent change
Ability to periodically lift and set up 20-25 pounds of computer related equipment.
Must be able to sit for prolonged periods of time usually between 8-12 hours per day with periodic breaks.
Must be able to look at a computer monitor and type for prolonged periods of time usually between 8-12 hours per day with periodic breaks.
Must be able to speak and listen for prolonged period of time usually between 8-12 hours per day with periodic breaks.
May frequently be required to stand, walk, use hands, reach, stoop, kneel or bend, talk, or hear
Quiet to moderate noise level.
Fast paced and positive
Employee must furnish a high speed internet connection to connect to abc’s server
Employee must furnish a mobile phone, landline phone and/or devices necessary to receive and send business communications if system is unavailable to communicate or to report an absence.
Us-remote for bilingual (english & spanish) and english speaking only.
If you like wild growth and working with happy, enthusiastic over-achievers, you`ll enjoy your career with us!
Job type: full-time
Pay: $16.50 per hour