Job details
Job type full-time
Full job description
About the position: drCatalyst is seeking a self-starting, organized individual to oversee medical billing clients and billers.
Title: billing account manager
Job type: full-time
Required hours: 8:30am to 4:30pm est, mon-fri (can be flexible on this based on time zones, clients assigned.)
Role description:
Account managers are responsible for overseeing billing and rcm accounts and the team members that work themThey are responsible for reporting back on these accounts to the rcm managerThey must communicate clearly and effectively with clients, team members, and coworkers.
Account management responsibilities:
Communicate with clients to answer all questions, inquiries and messages within 1 business day
Meet or communicate on a regular basis with client
Create monthly reports to share with clients
Management of the team members assigned to accounts
Oversee the entire rcm billing process to ensure all tasks are completed timely and accurately
Communicate with either the client or team any needs, concerns, common denials, coding corrections, etc
Create proactive processes and software setup to streamline the billing process
Leadership responsibilities:
Create an positive team environment with an open communication culture
Set clear goals for team members
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide training and coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Notify management and create transition plans for any change in team member assignments
Assess new clients/projects, create a kick-off plan and get approval from rcm managers
Minimum qualifications:
High school diploma/ged required
At least 5 years of previous experience with medical billing.
Knowledge of medical terminology: icd-10, and cpt codes, as well as deductibles, co-insurances and co-pays, ability to interpret an eob.
Strong attention to detail; ability to organize work and perform duties with a high level of accuracy.
Basic computer skills; data entry and microsoft excel, google drive.
Excellent written and verbal communication skills; ability to read, write, and interpret information and speak fluent english.
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