Customer Support Specialist - CloudofGoods.com (US Market)
Incubate Labs Pvt Ltd
Req number: kfint18303
Location: remote (us based),
Job type: employee
Korn ferry is a global organizational consulting firmWe help clients synchronize strategy and talent to drive superior performanceWe work with organizations to design their structures, roles, and responsibilitiesWe help them hire the right people to bring their strategy to lifeAnd we advise them on how to reward, develop, and motivate their people.
Our 8,600 colleagues serve clients in more than 50 countriesWe offer five core solutions:
Assessment and succession
Rewards and benefits
The senior project coordinator will coordinate all operational aspects of medium size client projects and will support project managers in executing large global client projectsSenior project coordinators may also provide direction to project coordinators in support of project objectivesSenior project coordinators serve as a key resource for keeping project execution on track internally through project planning and monitoringAs primary contacts for fielding client requests, they are also critical to the ability of korn ferry to provide excellent customer service.
Own mid-size projects, or work-streams within larger projects.
May provide direction to project coordinators.
Ensure that kfhg is meeting or exceeding agreed upon commitments outlined in signed contracts by managing the execution of project timelines, as well as external and internal client expectations.
Coordinate project deliverables including: assessment tools, interactive learning, coaching, consulting and instructor led training.
Custom delivery process coordination.
Planning and scoping for profitable delivery.
Coordinate with lead consultant and enablement team on custom enablement requirements, including scheduling, scoping, and cost.
Be aware of project staffing needs and work with necessary stakeholders to fulfill those needs.
Identify delivery dates and collaborate on scheduling of work.
Ability to review / monitor project financials, track project expenses, and trigger timely invoice requests.
Compile budget and status reports as needed.
Act as primary point of contact for owned projects to operations and revenue manager for project related activities and inquiries.
Serve as primary point of contact for direct communication with the participants, client, faculty, coaches, and/or third-party vendors.
Support delivery of work (manage participants, platforms, instruments, results / output, logistics fulfillment).
Independent travel to support client deliveries.
Participation in client-facing meetings (drive preparation, agenda, meeting notes).
Facilitate debrief meetings; compile project summary and case studies where needed.
Coordinate materials production for client-focused meetings.
Back office systems: includes entering project details into sap and a variety of proprietary business systems.
Delivery systems: enter and monitor key delivery information in proprietary delivery platforms.
Provide quality assurance for others.
Proactively manage scope creep of projects over time and manage project profitability.
Assure adherence to defined process.
Collaborate on continuous quality and process improvements through innovation, technology and creativity.
May participate in internal initiatives.
Other duties as assigned.
Skills & experience
2-5 years professional experience in a corporate setting.
Demonstrated track record of upward progression within a corporate environment combined with sound judgment and professional maturity is strongly preferred.
Experience with sap or other erp systems is a plus.
Must be able to work with little supervision, be detail-oriented, flexible in terms of hours and responsibilities as work requires, and able to organize multiple priorities and work deadlines (in accordance with local employment laws).
High level of professionalism and ability to work with senior level executives.
Proficiency in ms word, excel, outlook, and powerpoint with the ability to learn challenging internal software programs.
Strong project coordination skills.
Ability to interpret contracts.
Understanding of how engagement structure influences revenue.
Laser focus on profitable delivery at project and firm levels.
Ability to balance client-centric delivery with business needs.
This role is part of the client delivery team.
A minimum of a bachelor’s degree (or equivalent) in business or on a related field is highly preferred.
Korn ferry is an equal employment opportunity/affirmative action employer - minority/female/disability/ veteranAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.
If you currently work for korn ferry or one of our affiliates, you must be eligible to apply for a different position within korn ferry to use the careers siteIf you accept such a position, your benefits programs and human resources policies may changePlease consult with your hr contact for the new position concerning application eligibility, benefit programs, and hr policies applicable to that position.