Description:
The scheduling coordinator has direct interaction with clients throughout the day, including on the phone and via emailThis customer-service position revolves around providing impeccable customer service from the initial request for services through delivery and requires poise and professionalism in handling last-minute needs.
Essential functions:
Answers phones
Responds to client requests for services in a timely manner
Constantly monitors scheduling email folder throughout the day
Reserves conference rooms and meeting locations for clientsScanning/faxing documents
Works with the scheduling department to assign resources for legal procedures
Enters data into legal support software (reporter base)
Sends confirmations to clients and resources via email
Communicate clearly to ensure the correct services requested by clients are set up
Pays attention to detail, checks/correct the paperwork of colleagues
Works with other departments as a team
Shifts available: monday-friday 10am-6pm est, monday-friday 12pm-8pm est
Requirements:
College degree (4yr) preferred
Strong english skills (written & oral)
Customer service experience
Typing skills
Proficiency with adobe/microsoft office is a plus
Eoe m/f/d/v
