Customer Support Specialist - CloudofGoods.com (US Market)
Incubate Labs Pvt Ltd
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About your team
The project management team works with engineers, designers, product managers, sales, marketing, and other staff at o’reilly to drive initiatives that grow the o’reilly learning platform.
About the job
As a scrum master/project manager, you will work with software development teams in an agile environmentYou will direct and coordinate project work in a scrum master role to support the successful delivery of product releasesYou will work closely with management and other departments to ensure that the scope and direction of each project is well defined, communicated, and executedYou will report to the director of product services.
In this role you will:
Facilitate and guide the teams through agile practices and ceremonies, including backlog grooming sessions, sprint planning, daily scrum meetings, sprint reviews, and retrospectives.
As needed, drive other projects using traditional project management practices and methodologies.
Coordinate with other project managers and teams to drive cohesive agile practices across the company.
Ensure that projects are successfully delivered on time and on budget; continually assess and mitigate risk.
Hold all team members to account; ensure that they are aware of and are delivering on their responsibilities.
Build and maintain strong, consultative, and productive relationships between distributed groups and departments.
Work with delivery team members to break down deliverables into epics, user stories, and tasks.
Work with development teams including quality assurance to review and ensure quality of deliverables.
Prepare, maintain, and communicate project schedules, documentation, and status to stakeholders and clients.
Monitor project progress by tracking action items, researching, and resolving blocking issues.
You are a meticulously organized, self-directed, proactive, problem solver with a strong bias for action
You work effectively with distributed teams
You’re able to manage multiple projects simultaneously
You’re able to motivate and inspire team members to achieve goals
You’re adaptable to change
You have strong meeting facilitation skills
You have experience with saas operational processes and enterprise structures
You’re able to clearly define and communicate software requirements
Four-year college degree or a combination of relevant education and experience
3+ years experience as a project manager or scrum master
Experience in project management and a proven track record of delivering software development projects on time and on budget, from conception to post-launch
Experience with agile/scrum development methodologies and continuous delivery models
Excellent written and verbal communication, and presentation skills
Experience with issue tracking systems (jira or similar)
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