Jafferjee Brothers Exports (Pvt) Ltd
Job type full-time
Full job description
Job field: facility management - critical environment job type: full-time building location: length of assignment:
We are currently seeking a program manager - global critical environments team (gcet) to join the team as a member of our growing bgis team.
Bgis is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planningIts range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clientsThe team is dedicated to inspiring better business performance and helping clients focus on their core businessesWith over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients.
Completes assigned projects by utilizing appropriate resources effectively and balancing the requirements with the agreed upon strategies of the company.
Determines and facilitates the usages of resources, internal and external, required for the project.
Responsible for the successful management and completion of projects.
Responsible for the definition of customer project requirements.
Own, manage, and implement the project schedule as a project management and client management visibility tool, establish schedule to meet or exceed customer requirements.
Provide ongoing updates to internal team and customers regarding project status and progress.
Work to balance competing priorities and negotiate compromises among projects.
Ensure all projects are performed safely and in accordance with the bgis safety policies/procedures.
Oversee the document management process to ensure compliance.
Capture all customer impacting and non-customer impacting events in order to become more equipped to be proactive and preventative (problem/incident management (pim).
Ensure project organization using a single system and produce high level reporting.
Establish key performance indicators, and key factors to be used to determine success of a project.
Provide proposals/pricing for projects both internal and external.
Other duties as assigned.
Responsible for ensuring high customer and employee satisfaction.
Ensure training materials and support information is available in one shared location for team use.
Works collaborative with all other bgis teams
Document, manage, and appropriately escalate training issues and concerns.
Communicate with other bgis departments to ensure agreements are successfully managed, opportunities are maximized, and critical environment employees are satisfied.
Evaluate industry standards as they emerge for new best practices, and closely coordinate these potential opportunities with the gcet global managing director.
Ability to clearly explain technical information internally and externally.
Ability to run an efficient and well planned meeting/training.
Required education, knowledge, and abilities
Degree or certification focusing on training development is preferred
Bachelor’s degree in business, facilities management, construction management, engineering, or equivalent field of study or equivalent work experience required.
Five (5) years of experience in critical facility management or related field preferred
Ability to pull information from subject matter experts and develop training modules
Experience with various forms of media / lm systems
Technical writing skills
The ability to present training modules to staff
Knowledge of data center operations and system configurations required.
Professional affiliations preferred (24x7, ifma, and data center pulse).
Intermediate knowledge of microsoft office suite - word, excel, outlook and visio required.
Excellent written and verbal communication skills required.
Strong team building and training skills required.
Working knowledge of typical mechanical, electrical, plumbing, and life safety systems associated to critical environments required.
Physical demands and work environment
Ability and willingness to travel up to 50%.
Physical ability to walk client sites in potentially uneven terrain.
Provide personal transportation for meetings and job visits away from the office; reimbursed.
Ability and willingness to work weekends, holidays, after-hours as required, and be on call on a 24 x 7 basis for emergency situations.
Ability to work effectively from a home office
Ability to sit and work on a computer for extended periods of time
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The company is an equal opportunity employerWe believe every employee has the right to work in surroundings that are free from all forms of unlawful discriminationWe are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdictionThis policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.
Bgis is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgroundsOur commitment is consistent with our recognition that it is the outstanding people within bgis who have always been the source of our strength.
We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.this commitment to equal employment opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding equal employment opportunity should contact their direct supervisor or the human resources department without fear of retaliation of any kind.