Category: it services
Location: remote remote united states
Ellumen, named a top workplace by the washington post, is a small business headquartered in silver spring, marylandWe seek a senior program manager to manage, direct, and be responsible for the performance of all tasks activities, contractor personnel and deliverables related to the it policy and governance (itp&g) project for the u.sDepartment of the treasury comptroller of the currency (occ) information and technology and services (its) customer experience & relationship management (cerm).
Responsibilities will also include the maintenance of an extensive body of knowledge that facilitates current fisma, cobit, itil and cmmi compliance processes; supporting the development, implementation, and maintenance of enterprise plans, policies, and procedure, and facilitating ongoing operational support and maintenance of the existing it governance policy and the occ body of knowledge for all task areas in the itp&g effort.
Responsibilities include, but not limited to:
Development and maintenance of an overarching program management plan and schedule on the task order related activities.
Managing contractor personnel within the defined scope of the task order.
Submission of all deliverables included in the deliverable tables.
Ensure attendance to weekly status meetings to provide the contracting officer’s representative (cor) with verbal updates on the status of issues, providing information relevant to activities conducted since the last meeting and those anticipated the following week.
Establishing and enhancing quality assurance and quality control processes
Developing and delivering a project management plan that includes the quality assurance and quality control plan foreach project, regardless of project size or complexity including a pre and post deployment acceptance period
Ensure products, services, and processes for acceptance by the government include a project status report confirming all requirements and specifications have been met and the project is initiatedThe report should include test/pilot results, findings, corrective actions and risk mitigation strategies.
Support program policy planning, development, and process maturation within the scope of itp&g task order, including:
Program planning
Program implementation support
Program implementation assessment and analysis support
Recommendations for internal process improvement and program maturation
Development of continuous process improvement status reports
Support government program office operations within the scope of itp&g task order, including:
Support for program activities and tasks
Development of presentations, reports, and analyses
Research and communications
Meeting attendance
Weekly task status reporting at the individual project and program level
Service delivery framework (sdf) document management support
Support performance management activities and tasks
Perform program office performance measurement and analysis
Develop and maintain a performance management plan
Qualifications:
Minimum 7 years of experience managing an itsm implementation and operations
4 years of experience implementing nist 800-53 standards
3 years servicenow management experience.
Bachelor's degree in a related field
Preferred certifications: governance of enterprise it (cgeit), project management professional (pmp) and itil 4 foundation certification
Familiarity with the u.sDepartment of the treasury office of the comptroller of the currency (occ) information and technology and services (its)
