Customer Support Specialist - CloudofGoods.com (US Market)
Incubate Labs Pvt Ltd
Job type full-time
Full job description
Job summary: the red hat portfolio lifecycle management team is looking for a senior principal program manager to join our teamIn this role, you will work as an integral part of a team responsible for planning, developing, testing, and releasing software solutions resulting in an excellent customer experienceYou'll work with geographically distributed teams focusing on different product releases and coordinate their deliverables and schedulesYou’ll also develop and nurture key relationships with product management, development management, and quality engineering (qe) management and other functions as appropriateAs a senior principal program manager, you’ll need to have expertise in program management and business analysis to understand the requirements and business drivers derived from the red hat product strategy and use this to facilitate collaboration across the portfolioYou’ll have a great opportunity to make a difference in new and existing red hat programsThe portfolio lifecycle management team is dedicated to delivering a unified strategy across the red hat portfolio that amplifies customer feedback and promotes an improved product experienceSuccessful applicants must reside in a state where red hat is registered to do businessPrimary job responsibilities:
Lead and coordinate complex, multi-phased product releases by guiding cross-functional teams in the definition, planning, fulfillment, and delivery of high quality software
Oversee all aspects of new and existing programs through the full product life cycle
Develop and maintain the master plan, schedule, dependency log, and status for multiple releases
Develop and nurture relationships with key stakeholders while fostering an environment of collaboration, trust, and accountability within and across teams
Facilitate recurring team meetings
Identify risks, issues, and problems in software engineering processes and develop detailed recovery, mitigation, and scaling plans
Identify and track cross-product dependencies
Bachelor's degree in a related field
7-10 years of experience delivering technology-related services or offerings
Ability to work in a fast-paced, cross-functional, internationally distributed environment and effectively use traditional and virtual communications
Experience with multiple software development and project management methodologies, tools, and requirements management and defect tracking systems
Clear, concise, and effective written and verbal communication skills
Practical expertise with open source software and linux is a plus
Experience with systems management offerings is a plus
Project management professional (pmp) or certified associate in project management (capm) certifications, or other relevant industry certifications are a plus
About red hat: red hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing linux, hybrid cloud, container, and kubernetes technologiesRed hat helps customers integrate new and existing it applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environmentsAward-winning support, training, and consulting services make red hat a trusted adviser to the fortune 500As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, red hat can help organizations prepare for the digital future.
Comprehensive medical, dental, and vision coverage
Flexible spending account - healthcare and dependent care
Health savings account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability, paid family medical leave, and paid military leave
Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: these benefits are only applicable to full time, permanent associates at red hat located in the united states.
Red hat is proud to be an equal opportunity workplace and an affirmative action employerWe review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red hat does not seek or accept unsolicited resumes or cvs from recruitment agenciesWe are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or cvs except as required in a written contract between red hat and the recruitment agency or party requesting payment of a fee.