Jafferjee Brothers Exports (Pvt) Ltd
Job type full-time
Full job description
The implementation project manager- behavioral health (ipm) has primary responsibility for the onboarding success of new clients, along with existing clients who add new services on our behavioral health ehr softwareThe ipm will develop, execute and manage implementation and training plans including needs assessment, timelines, resource assignment, and client relationshipsThe ipm must be able to collaborate with cross-functional teams regarding the project status, issues, risk management, and achievement of deadlinesThe ipm plays an integral role in the success of the project from close of sale to setup of ehr to go-liveThe ipm will monitor the client progress report, conduct weekly readiness assessments with the client pre go-live, and continue weekly progress meetings post go-liveThe ideal candidate will have a proven track record of successful ehr implementations and outstanding customer service skills.
This can be a remote position.
Essential functions / tasks / duties / responsibilities:
Develops and manages project plans and checklists.
Works in conjunction with implementation specialist, data conversion, interface analyst, training specialists, and development to ensure deadlines are met and milestones are achieved.
Works with the training specialist to develop timelines and coordinate weekly client meetings, individual training, remote and onsite support.
In conjunction with the training manager, plans and coordinates super user training and onsite go-lives.
Identifies issues which may impact success of project and makes recommendations as needed for additional training and/or onsite.
Serves as the main point of contact for agencies during the implementation and post go-live.
Holds weekly meetings to monitor practice progress utilizing the readiness checklist and manages the action plan which logs issues, assignment, resolution, status and risk to project success and acts as a product resource for the client.
Provides project status updates to leadership.
Updates time tracking system (toggl) to record work performed.
Reviews and updates crm regularly for project status visibility companywide.
Customer-focused engagement and service skills.
Knowledge of project management principles and methodologies.
Ability to provide basic guidance to clients on the use of ehr system.
Medical industry product implementation/project management experience.
Outstanding team building skills needed.
Excellent written and verbal communications- must have the ability to communicate effectively with internal and external project stakeholders with varied levels of exposure to ehr software application implementation.
Ability to take ownership of a project working independently as well as work collaboratively.
Ability to motivate, have difficult conversations, manage conflicts and facilitate change.
Excellent analytical and problem-solving skills with strong attention to detail.
Ability to successfully balance multiple priorities and projects in a deadline driven environment.
Root cause analysis and troubleshooting.
Adaptability and flexibility.
Ability to assume sole and independent responsibility for completing various assigned project tasks.
Education and experience requirements:
Bachelor’s degree from an accredited school or university
Pmp or other project management certification is desirable.
2 years prior experience in project management.
5 years prior experience in healthcare administration, medical office management or related discipline.
Medical and/or mental health [substance abuse treatment] terminology knowledge
3-5 years prior experience with ehr or other healthcare technology
General understanding of different types workflows in adult and children medical, mental health, and substance abuse treatment facilities (examples: outpatient, residential, iop, detox, inpatient)
Equal employment opportunity statement:
Our company is committed to equal employment opportunityWe will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”]
Including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local lawYou may discuss equal employment opportunity related questions with your supervisor or any other member of management.
Americans with disabilities act statement:
Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriateIn general, it is your responsibility to notify your supervisor of the need for accommodationUpon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disabilityAlso, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals.