Executive / Officer - Industrial Engineering (Word Study)
Jafferjee Brothers Exports (Pvt) Ltd
The transcription project manager requires a versatile candidate with great attention to detail and excellent organization and communication skillsIt is a fast-paced working environment, so the ideal candidate must be a positive team-player that can work well under pressureThis position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp concepts, and solve problems in a professional and timely mannerThe transcription project manager is responsible for managing transcription jobs from beginning to endThis includes submitting & receiving audio files for transcription, performing quality checks, formatting and certifying final transcript files for production, coordinating transcription job assignments, promptly responding to client requests, tracking deadlines, and updating job and/or case notes.
Maintain job calendar and update shared transcription calendar with deadlines
Receive audio files and notes from digital reporters and coordinate transcription assignments with providers(s)
Spot-check transcripts with audio and conduct general quality check of transcripts
Re-format and supplement transcripts as needed
Certify accuracy of transcripts
Communicate regularly with digital reporters and transcribers regarding audio/transcript status, orders and client requests
Coordinate deliverables with production department
Promptly respond to client questions and requests via email and/or phone
Enter job notes in reporter base – any update to the job process should be documented
Perform transcription and production duties as needed
Provide suggestions on how to improve transcription workflow, policies and procedures through process improvements and/or utilization of technology.
Other duties as assigned
Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience requiredEnglish degree and/or transcription experience preferredMust have superb written and verbal communication skills and experience with microsoft office productsStrong attention to detail and excellent customer service skillsAnalytical and problem-solving skills, decision-making skills and good judgmentMust be able to work in a professional and confidential environment.