Part-Time Domestic Helper
Deborah Macan Markar
Job type full-time
Full job description
Pointclickcare is the leading north american cloud-based healthcare software for the acute and long-term and post-acute care marketsFor over 20 years, the company has held the same vision – to help the world care for vulnerable populationsSince its inception, pointclickcare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millionsRecognized by forbes as one of the top 100 private cloud companies and acknowledged by waterstone human capital as canada’s most admired corporate culture, pointclickcare leads the way in creating cloud-based softwareWith its recent acquisition of collective medical, pointclickcare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitalsTheir shared mission to support vulnerable populations is allowing pointclickcare and collective medical to connect disparate points of care at scale faster than anyone else in the market.
For more information on pointclickcare, please connect with us on glassdoor and linkedin.
Position summary: you will work closely with a government buyer or state-level convener to build scalable programs focused on our customers’ most strategic goalsThe position requires deep understanding of the acute and payer markets and how our solutions can help customers achieve their strategic goalsYou will work with government affairs sales to message customers about the outcomes they should expect if using the tools properly as part of selling the programOnce sold, you will work with customers to implement the program by assessing their current business process, system configuration, and system utilizationYou will then collaborate on changes that will drive their desired outcomesYou will use customer data to monitor performance and coach as required to keep them on track with promised outcomesYou will own one or more government affairs programs for customers focused on their strategic goal(s)You will matrix manage a team of implementers and trainers (both internal staff and contracted services) to ensure our customers’ people, processes, and tools are aligned to achieve the best possible outcomesYou will be responsible for contributing to the development, scalability and internal readiness of our government affairs team members.
Working closely and serving as trusted advisor to our government affairs owner, customers, sales, customer success, and market teams to understand how the program will help customers meet their strategic objectives.
Identifying and refining target operational, clinical and/or financial metrics to measure operational performance and overall health of our customers.
Working closely with the government affairs owner to continually improve the program and resultant outcomes
Identifying and prioritizing enhancements to products and services to continually improve pointclickcare solutions
Developing a deep understanding of how our customers use our products and services
Providing key insights to our customers’ that enable them to achieve their strategic goals
Owning the customers’ transformation plan that drives improved employee efficiencies
Becoming the go-to consultant for sales and customer success to help our customers recognize the need for and realize value from the programs
Managing a library of assets which may include items such as spreadsheets, presentation templates, cases examples, and customer stories
Developing deep external partnerships that will allow us to scale or flex capacity as needed
Bachelor’s degree, (i.eBa or bs).
Demonstrated relevant experience, ideally in healthcare, finance, strategy consulting, or other analytical roles in a professional services environment
Experience delivering internal or external facing presentations
A self-starter who takes initiative, is creative, has high energy, and would thrive in a very fast paced software company
Demonstrated strong team and leadership skills, team builder
Strong project management skills
Ability to collaborate with cross-functional team
Strong communication skills, both written and verbal.
#li-av1 it is the policy of pointclickcare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by lawPointclickcare welcomes and encourages applications from people with disabilitiesAccommodations are available upon request for candidates taking part in all aspects of the selection processPlease contact [email protected] should you require any accommodations.