Job details
Salary $121,000 a year job type full-time
Full job description
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Job category
Customer success group
Job details
The programs & operations team creates and manages programs that enable our global technical support organization to delight our customersWe sit within tableau’s customer solutions group and are responsible for building repeatable and scalable processes that enable the tech support team to serve our customers with quality, speed, efficiency, and consistency.
What you’ll be doing…
As a senior program manager for the programs & operations team, you will be responsible for developing, executing, and scaling programs that enable us to consistently delight a growing number of customersYou will be working with senior leaders around the globe to identify areas for improvement, creating new workflows, document processes, and drive demonstrable impactThis role requires strategic thought leadership, influencing without authority, and an ability to executeYour efforts will lead to swifter resolutions, higher quality of support, and more efficient processes.
Some of the things you’ll be doing include …
Create solutions with a focus on the userThese solutions could include process re-engineering, product recommendations, documentation, automated tools, and other scalable initiatives.
Develop programs that improve the quality of our technical support customer interactions
Collaborate and lead cross-functional programs and projects
Measure results with a strong focus on impact
Communicate clearly to all levels within the org and be able to modulate the message
Who you are...
Experienced8+ years of program or project management experience, preferably with large global organizations.
IntegrityYou do not cut corners ethicallyYou earn trust and maintain confidenceYou do what is right, not just what is politically expedientSpeaks plainly and truthfully.
Analytical skillsYou’re able to structure and process qualitative or quantitative data and draw insightful conclusions from itYou exhibit a probing mind and achieve actionable insights.
Follow throughYou do what you say you are going to do.
Initiative You’re proactive in your approach and strive to bring new ideas to the company.
Intelligence You love to learn and demonstrate the ability to quickly and proficiently understand and absorb new information.
Execution You know how to break down complex services challenges and keep the impact of the customer top of mindYou launch and execute high impact initiatives.
HustleYou move swiftlyLaunch and iterate is in your dnaYou avoid being the bottleneck for others.
Effective communicationYou communicate clearly in written and verbal formats with the ability to moderate based on the audience.
CollaborationYou thrive in a team environmentYou proactively collaborate with people across functions and levels and you influence without authority.
Growth mindsetYou are always learningYou would never say “we can’t do that because that is not how we do it here”You actively seek and address feedback.
You are a recruiter! tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world.
For colorado-based roles: minimum annual salary of $121,000You may also be offered incentive compensation, bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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