Sr Director/VP, Customer Success Executive - Strategic Growt...

Job details

Salary $164,100 a year job type full-time

Full job description

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Job category

Customer success group

Job details

About customer success group at salesforce
Salesforce’s worldwide customer success team is a global network of salesforce employees and partnersOur sole mission is to ensure customer successWe work with our customers to build relationships, learn about their businesses, and drive value based resultsOur motto for our customers is your success is our success
About the position
Salesforce is looking for a highly effective business and technology leaders to become a customer success executive for our strategic growth customers in northern america (amer) within the customer success group (csg) this role reports to the svp, strategic customer engagementsThe primary responsibility for this leader will be to unlock growth in our largest enterprise customers by creating new value based partnerships that focus on value realization for the customer as a way to return growth.
As a customer success executive you will lead customer consulting and delivery teams who design, develop and deliver our portfolio of customer success services to a strategic customerUltimately, you will ensure we bring our amer success and services capability to the customer in a coordinated way that drives value realization for our customers and growth for salesforce .
At the high level, this includes developing a deep understanding of the cloud technology landscape and crafting a strategy that identifies unexploited opportunities to create and capture valueMore specifically, you will uncover the blockers that are preventing the execution of digital programs for the customer and create a partnership with the customer to jointly address these barriers.
Responsibilities

Build executive relationships across a group of identified accounts to determine opportunities for both the customer and for salesforce for a stronger partnership

Drive value realization for the customer by being the personal catalyst both in salesforce and with executive stakeholders at the customer

Anticipate business value concerns, poor roi and governance and related deployment obstaclesIdentify business needs for growth, productivity improvement as well customer experience improvement opportunities.

Define intervention strategy which is sponsored by a key ceo-1 executive and agree the co-investment approach with timely outcomes.

Create an execution plan with the engagement team that demonstrates salesforce's true commitment to their success and at a pace that outperforms both the customer and what salesforce has historically exhibited

Assume full accountability for salesforce with the customer executive as the ultimate point of execution, delivery and value to establish a true partnership.

Works closely with sales leadership, services, office of innovation and sccpe to ensure a ‘one team approach’ to execution.

Background and experience

A track record for building and growing a world-class organization through talent acquisition, onboarding, and retention, characterized by high productivity and excellent morale

Experience with the enterprise and demonstrated leadership to make rapid
Decisions and problem-solving in this environment.

Experience in strategic sales or business development

Experience with delivering digital programs at scale in large complex enterprises

Excels in navigating a highly collaborative and highly matrixed environment

Proven experience building and running a business with the right operational skills

Proven track record in dealing the complexity of delivering roi from digital programs

Demonstrated success in building a services or customer engagement function

Desired skills/experiences

Broad-based business and technology professional with 15+ years of experience leading a large, high-growth organization delivering software based business solutions to large enterprises either as a consulting partner or as a program owner on the client side.

Senior leader able to operate effectively with c-level executives

10+ years of work experience in enterprise software

15+ years in experience in management consulting

5+ years in experience in strategic sales and/or business development

Background in consulting or as a program delivery owner for a large enterprise

Can thrive in a demanding, fast-paced environment.

Excellent leadership, management, and interpersonal skills.

High eq and ability to lead with positive influence.

Detailed understanding of best practices for enterprise crm systems and experience with complex crm and it deployments

Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy

Passion for technology and innovation

Excellent communication and presentation skills

Analytical and negotiation skills, particularly at executive levels

Strong understanding of business processes and their implementation into enterprise applications

A technical degree and ms or mba

Must be open to 50-75% travel

Education:

Bachelors' degree — required.

Mba and technical disciplines — strongly preferred.

Product management certification — preferred.

Program management certification — preferred.

Measure: strategy development | acv | # customers
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability statusHeadhunters and recruitment agencies may not submit resumes/cvs through this web site or directly to managersSalesforce.com and salesforce.org do not accept unsolicited headhunter and agency resumesSalesforce.com and salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with salesforce.com or salesforce.org.

-for colorado-based roles: minimum annual salary of $164,100You may also be offered a bonus, restricted stock units, and benefitsMore details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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Salesforce.com and salesforce.org are equal employment opportunity and affirmative action employersQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability statusSalesforce.com and salesforce.org do not accept unsolicited headhunter and agency resumesSalesforce.com and salesforce.org will not pay any third-party agency or company that does not have a signed agreement with salesfore.com or salesforce.org.

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