Part-Time Domestic Helper
Deborah Macan Markar
This position is currently coded as temporarily remote due to the pandemic and will have a flexible remote schedule with teleworking options with onsite presence at hq in rockville, md a few days of the week will be required.
We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! come join the credit union movement and discover banking with heart at nihfcu!
At nihfcu, one of our core values is investing in our employees, which is why we offer
Perks like these:
Benefit package for all full time employees includes health, dental, vision, life insurance benefits
401(k) and profit sharing
Career advancement and development
Credit union membership with discounted services and products
The fraud analyst will identify, monitor, and mitigate high risk accounts and high risk transactions through the patriot officer or similar platformThis position relies on the individual’s experience, judgement and institutional knowledge to plan and accomplish objectivesThe fraud analyst will ensure that the credit union and its members are protected from fraud and financial losses and will be responsible for monitoring and mitigating suspicious account activity through data analysis to prevent or detect fraudulent activities, identify fraud trends, and verify results by conducting investigationsThe position also requires working with various departments of the credit union to identify gaps in the current fraud mitigating controls and provide performance feedback loop with stakeholders for system control settings and employee front line defense learningThe analyst will be responsible for the development and management of mitigating controls for various electronic services transaction channels and monitoring the systems generated fraud alertsThe fraud analyst will require direct contact with members at times in order to resolve casesThe analyst will ensure that fraud alerts, member claims are handled appropriately and timely protecting the credit union and/or the member from a financial lossThis position is also the designated administrator of the fraud email inbox and help desk ticketing systemTriage suspicious activity alerts and member inquiries and route them to appropriate business unit for action.
Major duties and responsibilities
Fraud prevention and management
Assist the avp of risk management with the implementation and maintenance of a comprehensive fraud program which includes managing fraud processes and procedures.
Act as a resource to nihfcu personnel for questions and information related to fraud.
Collaborate with digital banking, member support, loss mitigation, payments and retail delivery on ways to set appropriate controls, internal alerts and to mitigate risk and to process member fraud claims.
Monitor and respond timely to various fraud alerts produced by services like, zelle, online account opening, bill payment and other platforms that produce fraud alerts.
Promptly respond to messages that come into the fraud notification inbox by connecting with the appropriate business unit in order to take further actions preventing loss.
Triage all inquiries ensuring that they are routed to the appropriated department and oversee the work flow ensuring timely and accurate processing.
Ensure that actions taken, i.eProvisional credit and revocation of provisional credit is communicated to the member within regulatory guidelines.
Be the members “victims” advocate by providing a high level of member service.
Work with police agencies, investigators when necessary
Conduct basic investigations and document cases within fraud monitoring platforms
Keep up to date notes in the core system with the appropriate flags set to protect the credit union and member’s assets but to alert front line staff.
Perform callbacks verification on various transactions to prevent fraudulent transactions from occurring.
Ensure that all fraud losses are managed with the defined budgets and or industry normal loss rates.
Support and contribute toward other risk management goals to prevent loss.
Submit notice of loss when a claim is being created due to fraud cases.
Wire/ach verification and review and monthly reports
Perform verification (member call back) for member wires with high dollar and high risk in alignment with current policy and procedures.
Perform verification for member ach originations with high dollar amount and high risk in alignment with current policy and procedures.
Prepares the monthly fraud analyst report by the 5th of each new month
Assist the director of risk management as needed.
Assist in the compilation of internal, external and/or examiner documentation requests.
Stay current on changing trends in security and fraud trends for financial institutions.
Document procedures relevant to job description and create workflows.
Accesses member or employee personal and financial information only as required by the job.
Maintain the confidentiality and security of all member or employee information.
Report to management any actual or suspected fraud or financial dishonesty or wrongdoing involving member transactions, employees, or nihfcu.
Perform other related work as assigned and initiative using available resources to achieve established goals.
The ability to be bonded.
Three to five years of progressive financial institution experience.
One year of experience in retail banking/operations and/or fraud investigation or fraud management
Excellent communication both written and oralAttention to detail and ability to arrange and organize data sets, with intermediate level of microsoft suite applicationsAbility to grasp technology system processing logic.
Nihfcu is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law