Executive / Officer - Industrial Engineering (Word Study)
Jafferjee Brothers Exports (Pvt) Ltd
Salary $70,000 - $90,000 a year job type full-time number of hires for this role 1
Us work authorization (required)
Full job description
The product onboarding & clinical specialist is responsible for creating and maintaining an initial and ongoing relationship between volpara and its customersThe role includes software instruction, workflow process improvement, quality improvement, and assistance with personalizing the health journey and increasing early cancer detection rates in the right segment of womenThis position will work closely with members of the product, retention and sales teams to provide appropriate, timely services to the customer.
Reports to: customer onboarding manager
Reports: 0 direct, 0 indirect
Budgetary responsibility: none
Fte: 1.0, exempt
Participates in needs analysis to determine training needs within the customer’s organizationConfers with customer to gain work flow knowledge and desired system operation to optimize the software and train people in the proper operation.
Formulates teaching outline and determines instructional methods that will best suit the particular client environment; such as individual training, group instruction, lectures, demonstrations and workshops, etc.
Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works.
Conducts configuration training.
Conducts software use training, maximizing user efficiency while increasing proficiency.
Documents training results to record critical notes, customer feedback, and identified successes.
Participates in the maintenance and currency of the user guide, help guide, and other customer training tools.
Collaborates on the development and execution of training and marketing materials.
Coordinates with engineering to learn new features in product releases.
Provide proactive follow-up to evaluate if the customer is using the products effectively, including workflow analysis, goal setting/accomplishment results, as well as individual and team improvements to ensure the products are integrated in the routine flow.
Perform quality assurance/quality control (qa/qc) checks to maximize site efficiency using the productsThis would include aspen® breast and volpara enterprise settings, staff, machines, maps, licensing, reports, lists, clinicians, interfaces, etc.
Assist staff in preparing for regulatory reviews including mqsa audits, acr, etc.
Monitor customers contacting technical support to discover possible patterns, ensure fixes are installed, etcMost especially, when critical problems are reported, this role is always working to de-escalate customer concerns through active intervention to keep them from reaching a critical status.
Identify when existing staff need additional training and encourage the customer to involve volpara training when new staff join their team who might need training/guidance.
Provide feedback to appropriate volpara staff on items that could be considered to increase customer confidence and acceptance, including improvements to training materials and post launch processes.
Connect the customer to others in volpara that might provide services; concierge services that are not embedded in the product, user groups, webinars, upcoming events and trainings, additional products, etcPosition description product onboarding and clinical specialist
Encourage and maintain an ongoing relationship with volpara sma’s (with regards to updates, changes and issues that sites may have.)
Trains internal volpara staff on products and user workflows.
Assists in use case testing, as requested.
Other duties as assigned.
Assistance within the customer success team (deployment, implementation, support, customer communication, and customer analytics) exists to support this position with project management, installation, configuration, and post launch activitiesActive collaboration among team members is expected and supported.
Customer focus - is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services (i.eFinancial planning, reporting and strategy); acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Peer relationships - can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Presentation skills - is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.
Self-development - is personally committed to and actively works to continuously improve him/herself; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits.
Experience & qualifications
Aa or ba in healthcare related field, strongly recommendedMay substitute breast imaging experience for education; arrt or ardms preferred.
Adult training experience, especially with software
Experience working with medical professionals; ability to communicate effectively with clinical and technology personnel.
Ability to write clear, accurate, and effective reports and business correspondence.
Ability to effectively present information and to respond to questions from groups of managers, clients and customers.
Ability to work independently and with groups, professional demeanor.
General understanding of database concepts and fluency in microsoft office programs.
Technical support background, a plus
Follow quality management system practices and company policy guidelines.
Must be willing to travel up to fifty percent (50%) of the timePosition is remote.
Job type: full-time
Pay: $70,000.00 - $90,000.00 per year
Employee assistance program
Health savings account
Paid time off
Monday to friday
We are currently all working remotely due to covid 19.
Willingness to travel:
Waiting period may apply
Remote interview process