Customer Support Specialist - CloudofGoods.com (US Market)
Incubate Labs Pvt Ltd
Who we are:
Cardinal financial is a nationwide direct mortgage lender that focuses on creating solutions for our borrowers, partners, and employees—to provide the very best experienceWe are genuine and hard-working individuals who are not scared to improve and intentionally push beyond what is considered “good enough.”
Looking to join a company that values its people, innovates and expands on its proprietary technology, and is growing at a ridiculous rate?! apply below!
What you will need:
Key responsibilities will include:
Monitor third-party software (comergence) for new broker applications and renewals.
Move applications into formal broker approval process using collaborative software (asana).
Perform high-level audit of application information against requirements.
Communicate with broker applicants on any gaps or missing information.
Monitor overall broker approval status and update system accordingly.
Additional duties and responsibilities as required.
What you will do:
Responsible for monitoring comergence for new broker applications.
Initiate broker approval process in collaborative software (asana).
Administer and monitor comergence for renewals and recertification.
Perform preliminary audit of application and documents provided for minimum requirements.
Update collaborative software with notes, specific tasks, or items needed for consideration.
Establish, maintain and promote open communication with both internal and external clients to identify areas of opportunity to optimize the process.
Follow up with internal & external partners when sla’s go beyond expected duration.
Process va sponsorship requests.
Manage multiple projects/approvals with the ability to switch from one to the other seamlessly, effectively prioritizing competing priorities and deadlines.
Solicit constructive feedback, quickly translate it into modified and/or new approaches and apply lessons learned to future processes.
Works with third party provider (comergence) to effectively manage vendor provided services to required service level agreements (slas) related to broker approvals.
What you need:
Undergraduate degree or equivalent experience
2 years work experience, preferably in mortgage or financial services environment
Work experience in financial services legal, compliance, or risk group
Work experience in third party loan originations
Detail driven, highly responsive with a strong initiative and drive
Ability to manage multiple projects, work under pressure
Strong organizational skills
Ability to identify areas for continuous improvement and make recommendations
Ability to adapt well to change
What we offer:
Strength, stability, and vision
Great compensation package
Opportunity for career growth
A commitment to be a relevant market leader - we are aiming for the top!
Octane, our engineered proprietary technology helps provide the best mortgage experience possible
An empowered culture where your ideas are important and your voice matters
Great benefits package and 401k w/ 50% match up to a maximum employee contribution of 5%- beginning the 1st of the month following 30-days of employment
Cardinal financial is an equal opportunity employerWe respect and aim to empower individuals and support the diverse cultures, perspectives, skills and experiences within our workforce.
Back apply now