Quality Assurance Engineer
Incubate Labs Pvt Ltd
The billing supervisor requires a versatile candidate with strong leadership skills, extensive knowledge in billing/accounting fields, excellent technology, communication and customer service skills, and great attention to detailIt is a fast-paced working environment, so they must be motivated, organized, and work well under pressureThis position requires the ability to decisively act in important situations using discretion and independent judgment, easily grasp technical concepts, and solve problems in a professional and timely mannerPrimary responsibilities will include supervising billing specialists, ensure meeting biweekly and monthly billing schedules, and providing impeccable customer service to clients and reporters.
Ensure job billings are completed accurately and efficiently with the billing team.
Ensure jobs are billed and completed on time according to cycle requirements.
Responsible for the shared-billing e-mail inbox, and resolve inquires in an efficient and professional manner, both independently and with billing specialists.
Responsible for inquiries from client and resources by phone or e-mail in an efficient, timely, and professional manner.
Ensure all jobs are invoiced in a timely and efficient manner.
Establish and track performance standards for billing specialists.
Responsible for the performance of the billing specialists.
Communication with manager on performance and needs of billing specialists.
Assist managers with hiring and identifying employee training and development needs for billing specialists.
Reviews and approves employee timecards and ensures that employees are working allocated hours.
Contribute to and participate in employee performance reviews.
Lead by example for the billing specialists.
Plan for fluctuations in staffing to ensure emergency after hour inquiries are resolved.
Provide emergency off hour support if needed.
Provide improvement strategies on workflows, policies, and procedures through process improvements and/or utilization of technology.
Work with lead/ senior billing specialist in training new billing specialists.
Investigates and resolves significant issues on behalf of management.
Assist managers and executives on special projects, as requested.
Other duties as assigned
Bachelor’s degree or a minimum of 4 years in an accounting and/or billing and/or financial service environment, preferably in the legal services industry.
Proven ability to lead a team is required and previous supervisory experience preferred.
Analytical and problem-solving skills, decision-making skills, and good judgmentWorking knowledge of microsoft office programs.
A willingness to learn the processes and protocols of multiple departments.
Must be able to work in a professional, fast paced, and confidential environment.