Business Operations Managers/Executives | African Region

Business Operations Managers/Executives | African Region

Job Description

OPPORTUNITIES IN THE BANKING & FINANCIAL SERVICES SECTOR - AFRICAN REGION We are one of the largest Conglomerates in the country to have conquered multiple sectors in the Sri Lankan business arena and are looking forward to expanding our presence across the globe with a unique Sri Lankan identityIn our quest to become a true multinational in Sri Lanka, we need enthusiastic, dedicated and hardworking individuals to be part of our fun and energetic team and willing to take up foreign assignments in the following disciplines whilst residing in those countries for a few years initiallyVacancies exist in a number of countries in the African Region. Monitor Overlook customer satisfaction. Verify documents and system data. Quality check standard of all files. Introduction process to Monitor Operations staff performance on a daily basis with SLA. Introduction process for File Tracking for monitoring the movement of files. Analyse and develop the system in line with Business Operations. Set up a process for the management of customer complaints. Prepare the Operational Manuel for all products. Prepare documents for new products to be launched. Monitor the services for internal and external customers. Conduct training on new product improvement. Identify the suitable experienced personnel to work at the proposed branches. Prepare workflow process prior to commencing the branches for a smooth operation. Arrange training for new staff and monitor. Visit branches and observe all processes aligned with the Head Office processes. OUR REQUIREMENTS Bachelor"s degree, MBA or other educational qualifications in a relevant field from a recognized university. 5 years" experience preferably in a Financial Institute or Commercial Bank with exposure to the above-described duties and responsibilities. Knowledge and experience in the financial domain especially in a lending and banking environment. Excellent communication skills in English and documentation skills including the ability to use Microsoft Office. Dynamic personality to convince ideas perceived and the ability to negotiate with stakeholders. Good understanding of SME Finance Micro Finance business model. Willingness to commit a minimum of 3 years in the selected country and lead a local team of experts. IN RETURN WE WILL OFFER YOU, Selected candidates will be given an attractive package, a handsome bonus based on company performance, return air tickets, accommodation, local transportation, living expenses, utility payments and excellent career growth to lead the business operations in the selected countries.


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