System Support Engineer

System Support Engineer

Job Description

AtEpic, we believe in hiring and nurturing home-grown talent. Our strenath isin the 300 employees who ‘ork together in teams to disrupt convention and drive innovational change, itis the Epic way of producing domain experts to deliver top-class solutions to customers. Are you ready to change the future with us? System Support Engineer Competencies: 2-8 years experience in siilar field Bactelor's Degree Diploma in IT or similar qualification from a recognized university RSCSA Cetiication is mandatory : > + Customer support & issues troubleshooting sklls + Knowledge of Red hat Linux Network Telecommunication ff Secuty wil be an added advantage Adequate knowledge ofr infrastructure including network appication systen servers, operational support & databases such as MIS SOL Oracle Ability fo make sound decisions in rtcal situations and time management wil bean added advantage Excellent analytical and problem-solving skits “= Right attitude, a pasion for customer service, good interpersonal kis and excellent communication skits Comment or requ end punta atndance and wlingnes o wok eyndofice hours is must Job Responsibilities: Provide suppor for cents on 24*7 basis (On-all roster for out of business hours) Manage System updates & Securty updates of Data Centre and all lent devices dnstal configu, test, monitor, and maintain operating systems, application software, and system management foal forinteraVestemal clients where needed “+ Meet the service levels agreed wit customer and complete project support tasks on or before the deadline Respond to intemal and external communication on urgent basis + Maintain vendor-specific service requests ‘Troubleshoot errors inthe whol infrastructure including application, server hardware and OS Pei tings OA prt tC Aa etic es rm hardware replacement on enterprise servers storages and other equipment ryoutknowledge transfer actives and tran team members. ‘Server, 05, software installations and deploy product modules i te project ntl stage {CR and Bog fhe version release to the cient on UAT ProductiovDR environments ‘Support to clients forthe DR ils et details of issues and logs, analyze and give resolution within the SLA provided to customers “+ Properly escalate unresolved issues to appropriate internal teams eet + Follow-up internal teams and prioritize releases related to bug fixes and updates, Maintain product environments dtals ofthe customers and documentation Maintain logs and Keep records of reported customer issues Document and maintain product environments deta ofthe customers Address customer questions and concems regarding the products Research and implement the latest technologies Establish and maintain good working relationship with customers Please email your CV with names and contacts of two non-related referees ONLY to e [email protected] within 14 days of this advertisement. .

Browse more similar jobs

Browse thousands of similar job opportunities


Explore international jobs

Find remote jobs in other countries that you can do from Sri Lanka