IT SUPPORT ENGINEER (CONTRACT BASIS)

IT SUPPORT ENGINEER (CONTRACT BASIS)

Job Description

on eT rLt Key activities will include but not limited to the following: Minimum 5-7 years of work experience as a Technical Support Engineer Desktop Support Engineer or similar role Preparation and allocation of desktop laptop Maintaining Asset Inventory Knowledge on Windows OS (all Versions), DHCP, DNS, Basic understanding of Active Directory and Network knowledge of deployment of compliance tools such as SCCM, Antivirus & Encryption Responsible for handling day to day service requests through ticketing tool Learn and follow Internal process of Incidents and problem Installation of Windows OS through SCCM and other management in defined SLAs sources . . Responsible for following change management cycle and Hands-on experience with Windows Linux Mac OS perform infrastructure changes environments for remote troubleshootin toe . @ Participation in new network deployment projects to work from Good understanding of computer systems, mobile Planning to post implementation support devices and other tech products . . . @ Provide on-call support outside standard working hours (on Good understanding of use of ticketing tool. Preferably need basis) BMC Remedy @ Continues upskilling on new technology deployed in company Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and communication (verbal written) skills Must understand the importance of knowledge base and prepare articles on the solutions provided Ability to provide step-by-step technical help, both written and verbal Familiarity with remote desktop applications and help desk software (Microsoft Teams, RDC, etc.) Certification in Microsoft, Linux, MAC, or similar technologies will be a value add Basic knowledge of ITIL, ITSM and Network Technology will be an added advantage CVs should be submitted to [email protected] with quoting reference "IT Support Engineer (Contract Basis)" Connect With Us Persistent Systems Lanka (Pvt) Ltd. oO No. 123, 4th Floor, Bauddhaloka Mawatha, Colombo 04. Tel: +94 11 251 0300 € .


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