Job Description

on Persistent SENIOR TECHNICAL SUPPORT LEAD - WINDOWS 12 Years of experience in Infrastructure Technology Years of experience on Information Architecture in a Microsoft enterprise class environment Bachelor's Degree in computer system architecture, computer science, or engineering or equivalent experience Strong written and verbal communication skills with the ability to create and present concepts and recommendations Window Operating System L2 & L3 support VMware L2 & L3 Support (ESX v4 - 6), vSphere suite (v4 - 6) Enterprise Patch Management (WSUS, SCCM etc.) PowerShell scripting or of any Scripting language (Python, Perl, Bash, Shell, etc.) Open for 24 7 Rotational US shift Key activities will include but not limited to the following: Build up technical subject matter expertise on the applications being supported including business flows, the application architecture and the hardware configuration. Ensure incidents and service requests submitted by the Treasury users are resolved to the best of L2’s ability and ensure any escalations to L3 are kept to an absolute minimum. Help to conduct post-mortems of incidents and drive relevant feedback into incident, problem and change management processes. Build and maintain effective and productive relationships with the business stakeholders, engineering colleagues, vendor teams and infrastructure & third-party systems data providers. Help to strengthen the support service by becoming a champion of our production readiness criteria for deliveries into production. Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support. Ensure all knowledge is documented and that support run books and knowledge articles are kept up to date. Automate these runbooks where possible feasible Opportunity to stay in par with latest industry standards and technologies Competitive renumeration package Additional Training and Development Medical, Life and Critical illness Insurance benefits Great working culture with exciting extracurricular activities and clubs such as Yoga, Toastmasters, Fitness Classes & etc. CVs should be submitted to [email protected] with quoting reference "Senior Technical Support Lead - Windows" Cenneer With ts Persistent Systems Lanka (Pvt) Ltd. i No. 123, 4th Floor, Bauddhaloka Mawatha, Colombo 04. Tel: +94 11 251 0300 | +f .

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