Job Accountabilities - Answer inbound calls and provide accurate information to customers - Ensure to attend customer call backs complaints negative feedbacks requests within the service standards - Promoting standing orders for customers - Collect new and update existing contact information in the system after validating with the customer - Forward customer requests to relevant departments if and when necessary and follow up until it is completed Job Specifications - A sound educational background with good A L results - Minimum 2 year experience in call center, preferably in Insurance or Banking sector - Excellent communication skills in both English and Sinhala Languages - Ability to speak Tamil would be an added advantage - Strong relationship management skills if you interest for this positions, contact via mentioned contact and send your CV through email..
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