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Azure site reliability engineer
If you care, there’s a place for you here
For a career path that is both challenging and rewarding, join sedgwick’s talented team of 27,000 colleagues around the globeSedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutionsTaking care of people is at the heart of everything we doMillions of people and organizations count on sedgwick each year to take care of their needs when they face a major life event or something unexpected happensWhether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidanceOur clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their propertyAt sedgwick, caring counts®Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.
Primary purpose: to specialize in developing scalable methods for building, deploying, and supporting our azure cloud enterprise services and systemsThis is a highly collaborative role in which you will work closely with our software engineers to deploy and operate our solutions; automate and streamline our processes; build and maintain tools for deployment, monitor it operations, and troubleshoot and resolve issues in our dev, qa, uat, and production environments.
Essential functions and responsibilities
Build infrastructure & systems that provide high levels of scalability, reliability, and performance for sedgwick’s applications, while balancing security, maintainability, and operational excellence Interface across teams to codify and reliably test infrastructure changes using sedgwick’s software development lifecycle Partner with dev teams to provide guidance and best practices around scalability, reliability, and performance of our productions systems, infrastructure, and software Work as a team on escalations, resolving critical issues that impact our highly available dev, qa, uat, and production systems Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents Work with an innovative engineering team to continuously implement and improve reliable and rapid build environments for dev & qa; provide timely build status updates; automate as much as possible to improve efficiency and quality Promote innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization Work with svn, git, team foundation version control, or other build tools in a ci/cd process to build and deploy to our azure cloud environment Ensure traceability, observability, and retrievability of sources and deliverables Build logging, monitoring, and alerting systems to identify bottlenecks and assist with debugging, analysis, and optimization in the sedgwick cloud environment Improve operational efficiency through automation and deployment or development of new tools Experiment with and recommend new technologies that simplify or improve sedgwick’s cloud environment Craft solid and clearly explained playbooks, and documentation, for consumption by teammates and the larger engineering organization Participate in an off-hours on-call rotation, and perform periodic off-hours work during maintenance windows
Additional functions and responsibilities
Performs other duties as assigned. Supports the organization's quality program(s). Travels as required.
Education & licensing Bachelor's degree in computer science, computer engineering or a related field from an accredited college or university preferred.
Experience Eight (8) years of experience designing, implementing and maintaining technology infrastructure or equivalent combination of education and experience requiredTo include experience configuring and troubleshooting windows and unix/linux based environments and managing and monitoring exchange server 2003-2016, windows server 2003-2016 and msce server infrastructure.
Skills & knowledge
Solid cloud based application knowledge preferably azure Solid virtualization and containerization knowledge (e.g., hyper-v, vsphere, citrix, sql, and terminal services) Solid knowledge of vpn connectivity troubleshooting and configuration (cisco, palo alto, openvpn, ipsec) Solid knowledge of security software such as anti-virus, anti-spam, anti-spyware, and/or other security related technologies Solid networking knowledge (osi network layers, tcp/ip) Excellent oral and written communication skills Pc literate, including microsoft office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Ability to create and complete comprehensive, accurate and constructive written reports Ability to work in a team environment Ability to meet or exceed performance competencies
Work environment When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: computer keyboarding, travel as required
Auditory/visual: hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this descriptionThey are not intended to constitute a comprehensive list of functions, duties, or local variancesManagement retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an equal opportunity employer and a drug-free workplace.