Job type full-time
Full job description
Comoto holdings is america’s largest and fastest-growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of powersports enthusiasts across the globeComoto’s brands, revzilla, cycle gear, j&p cycles, rever, and common tread, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the powersports community, through best-in-class e-commerce and retail experiences.
This is a remote positionAll of the equipment you need to do the job will be provided to youOur next new hire class is scheduled for mid-to-late march 2022!
Product specialist / customer service and sales / customer loyalty / rider support; this role is all of those jobs in oneThis isn`t just about answering customer calls: you love bikesYou love gearYou love helping customers get the parts and apparel they needYou are an excellent communicator, both verbally and written.
Our product support and sales associates should be two-wheel aficionados that are devotees of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the comoto family of brands: revzilla, cycle gear, j&p cycles and rever.
Our next product support and sales associate will:
Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with polish.
Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
Take the advice given to the next level and help customers place orders for a complete customer experience.
Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/mx, bike modification, among others.
Working with our logistics, techs, suppliers, order management teams, and other staff on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!
Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
Be an excellent, polished communicator both verbally and through writing.
Help customers all day, every day.
Our next product support and sales associate should have:
Commitment to comoto’s core values
Passion for motorcycles and related products is ideal; rider/owners preferred
Advanced overall knowledge of motorcycle parts and accessories
Working knowledge of additional power sports equipment including utv, atv, scooters and snowmobiles is a bonus
Sound problem solving and analytical skills
Established communication, interpersonal, and listening skills
Ability to interact and work in a fast-paced, team-driven environment
Time management skills and the ability to organize and manage multiple priorities
Ability to work a schedule outside of standard business hours, including nights and weekends
Experience in retail, service, or hospitality industries is a plus
Ability to speak multiple languages is a plus
High school diploma or equivalent requiredBachelor’s degree is a plus.
All your information will be kept confidential according to eeo guidelines.