We’re coinbaseWe’re the world’s most trusted way to join the crypto revolution, serving more than 73 million accounts in more than 100 countries.
Our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best peopleWe’re a group of hard-working overachievers who are deeply focused on building the future of finance and web 3.0 for our users across the globe, whether they’re trading, storing, staking or using cryptoKnow those people who always lead the group project? that’s us.
There are a few things we look for across all hires we make at coinbase, regardless of role or teamFirst, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselvesSecond, we expect all employees to commit to our mission-focused approach to our workFinally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture.
Ready to #livecrypto? who you are:
You’ve got good vibesYou’re optimistic about the future and determined to get there.
You’re never tired of learningYou want to be a pro in bleeding edge tech like defi, nfts, daos, and web 3.0.
You appreciate direct communicationYou’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the otherYou’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the flyCrypto is constantly evolving, so our priorities do, tooWhat you worked on last month may not be what you work on today, and that excites youYou’re not looking for a boring job.
You have a “can do” attitudeOur teams create high-quality work on quick timelinesOwning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning teamWe’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.
Coinbase`s customer experience (cx) organization plays a critical role in achieving that visionOur team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to build an effortless experienceOur subteam, cx knowledge management, supports global, customer-facing content creation and maintenance, localization efforts, and training We are looking for a hardworking, proactive learning and development manager to join our remote team and support teams based around the world.
As a manager of the consumer l&d team, you would be responsible for overseeing a team focused on the development and implementation of e-learning and instructor-led training plans for analysts supporting coinbase’s customers,, in line with business objectives and strategiesYou would also partner with functional leadership, our quality assurance team, and cx analysts to understand learning and development opportunities to modify existing training, adding content to our training library as necessaryYou have a passion for education, especially e-learning, and the opportunities it affords people.
What you`ll be doing (i.e., job duties)
Manage a team in charge of crafting e-learning modules within our lms environment and delivering instructor-led training remotely to analysts supporting our consumers.
Ensure complex and technical aspects of our workflows are approachable to support analysts.
Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance.
Define the learning strategy (e-learning and instructor-led) through understanding our cx-specific business needs and extant learning tools, approaches, and solutions.
Understand and implement training effectiveness metrics, always working backwards from the customer experience
Analyze data, reviewing, editing, and redesigning existing curriculum as needed.
What we look for in you (ieJob requirements)
3+ years experience in a training/l&d role (as an ic)
2+ years experience managing teams/direct reports in a training/l&d organization
Experience requirements noted above should be in a financial services, crypto, or tech/product driven organization
Experience managing l&d teams of trainers and training content creators.
Experience training and facilitating groups of at least 20 people in physical and remote environments.
Experience supporting the success of learners in a high-performance environment across multiple global sites and languages.
Experience creating comprehensive, end-to-end training programs.
Experience creating and presenting strategic-level reports and presentations.
Advanced excel/google sheets user.
Positive, growth-oriented mentality (you’re energized by developing people’s strengths and continuous learning!)
Nice to haves
Advanced degree in pedagogy
Advanced understanding of google apps, jira, or salesforce service cloud
Notice for colorado applicants as required by sb19-085 (8-5-20)Target annual salary for this role performed in colorado, is $144,500 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)).
Please note that for employees based in the us, philippines, canada or singapore, if your role requires you to be present in a coinbase office or if you choose to be physically present in a coinbase office or sponsored location, participate in any in-person gathering (including offsites) or engage in business travel sponsored by coinbase, you will be required to be fully vaccinated (as defined by applicable law)If you receive an offer, you will receive additional information about the grounds and process for an exemption.
Commitment to equal opportunity
Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable lawCoinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local lawFor us applicants, you may view pay transparency, employee rights and equal employment opportunity is the law notices by clicking on their corresponding linksAdditionally, coinbase participates in the e-verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilitiesIf you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact informationFor quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global data privacy notice for job candidates and applicants
Depending on your location, the general data protection regulation (gdpr) and california consumer privacy act (ccpa) may regulate the way we manage the data of job applicantsOur full notice outlining how data will be processed as part of the application procedure for applicable locations is available hereBy submitting your application, you are agreeing to our use and processing of your data as required.
Benefits at coinbase
Health, dental, and vision insurance covered at 100% for employees and 80% for dependents
Hsa plan with company seed
Disability and life insurance
401(k) plan with company match
$260 monthly commuter benefit
Monthly gym benefit
Volunteer time off
Fertility counseling and benefits
Learning and development stipend
18 weeks paid parental leave
Meals and snacks provided onsite
The option of getting paid in digital currency
Learn more about our mission