Customer Support Specialist - CloudofGoods.com (US Market)
Incubate Labs Pvt Ltd
Job type full-time
Full job description
Overview: position description: overseeing engagement start-up, contract management, strategic forward planning, and engagement risk managementEnsuring overall quality at every stage of the projectProviding overall vision and guidance for the entire project from a technical and business standpoint and using subject matter expertise to advise and guide clients on strategic direction, technology roadmaps, and business process improvement opportunities to help them meet their organizational objectives.
The engagement director will provide program management support to project managers in supervising, assessing, managing, and eliminating risk related to the program cost, schedule, and performance working in coordination with project teams and project managersThe engagement director will coordinate with project managers and operates independently within their business unit to meet organizational objectives, growth targets, and revenue objectives while also meeting new business and customer success criteriaResponsibilities: duties and responsibilities:
Produce and update project schedules
Coordinate project reviews to assess status and completion of key project actions
Collect, track and report action items
Supervise and assist in the production of weekly and monthly status reports
Maintain sharepoint file structure
Develop tools, templates, processes, and procedures
Schedule, facilitate, and report the outcome of design reviews
Develop sows, quotes, and documents for rfps
Receive, review, process, and track rfis and change orders
Receive, process, and track submittals
Document lessons learned
Assist with loe pricing and orders
Assist with issue resolution
Manage special projects as required
Track and ensure invoices from various vendors are paid and documentation is archived
Conduct meetings for design, development kick-off, acceptance, and others, as requested
Provide on-site support for site visits, kickoffs, project reviews, and customer visits, as required
Assist the technical lead in overseeing and managing all onsite work to be performed under this task order
Attend sites visit with or in lieu of technical lead and/or project manager
Review schedule, timeline, and sequence to ensure the feasibility of schedule (must be logical and efficient)
Participate in weekly calls if, or as requested
Conduct on-site quality assurance inspections as requested to ensure compliance with plans and specifications
Minimum 8 years' experience in fields related to business, engineering, information technology management
Exceptionally organized in project activity, document, and knowledge management.
Understanding of information technology project contract terms, conditions and administration, construction drawings, and related documents
Computer proficiencies in microsoft tools including project, word, excel, and outlook
2 yrsExperience with management of mid to large application development related projects
Prior experience managing 2-5 project teams of 10 to 20 people each
Detail-oriented, resourceful, and able to manage shifting priorities
Excellent written and verbal communication skills required
Ability to interact with internal and external customers positively and effectively
Regular, reliable, and predictable performance required
Ability to work well with others in a collaborative team environment
Maintains key relations with large clients and monitors the performance/results of established contracts to ensure performance and financial objectives/targets are achieved with high levels of customer satisfaction
Key skills &attributes required to deliver at this level:
Rivet logic brand ambassador
Customer management / engagement management
Building successful teams
Solution selling experience
This job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this jobDuties, responsibilities, and activities are subject to change at any timeEmployees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
Physical demands and work environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this positionReasonable accommodation may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this position, the employee is regularly required to talk or hearThe employee frequently is required to use hands or fingers, handle or feel objects, tools, or controlsThe employee is occasionally required to stand, walk, sit, and reach with hands and armsSpecific vision abilities required by this position include close vision, distance vision, and the ability to adjust focusThe noise level in the work environment is usually low to moderate.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilitiesTo perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficientlyThe requirements listed in this document are the minimum levels of knowledge, skills, or abilitiesThis document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Variq is an equal opportunity/affirmative action employerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected classWe consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.