Member Support Specialist (Remote - Full Time) (Remote)

COMPANY DESCRIPTION

Wellth is a fast-growing digital health startup with offices in Los Angeles and New York City. Our mission is to help people living with chronic conditions make healthier choices every day. Chronic disease is one of the largest challenges facing our nation. This challenge is largely created due to patient non-adherence to medications and care plans. Only about 50% of people with chronic conditions follow their care plan as prescribed. This creates enormous health and economic burdens on individuals, families, and communities that are largely preventable. Our platform deploys evidence-based interventions from behavioral economics through a mobile app to dramatically improve patient adherence, health outcomes, and costs of care. Wellth is at the forefront of designing powerful new tools rooted in behavioral science to deliver value to our customers: healthcare providers and insurers.

Behavioral Economics is at the heart of what we do. If you are a fan of books like Nudge, Freakonomics, and Predictably Irrational and were as excited as us that a Nobel Prize went to a professor of behavioral economics in 2017, then this is the place for you. Help us build and scale a platform that is helping hundreds of patients manage their care plan and improve their health. Visit us at www.wellthapp.com and follow Wellth on LinkedIn for more information.

We have created a smartphone app that uses the power of financial incentives to improve patient adherence. Our technology also provides valuable information to nurses and other healthcare professionals in the form of weekly adherence report cards and real-time alerts to help provide high-touch care to their patients. Patients are offered a financial incentive to check in every day by taking a photo of their medication and/or attend scheduled medical appointments aligning with their care plan. 

JOB DESCRIPTION

As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.

Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.

This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.

JOB LOCATION

Remote (United States)

JOB HOURS

• Full-time 

• Weekday and weekend availability required: 9:00 am - 8:00 pm ET

• Flexibility is encouraged, and we try to be flexible with scheduling in return.

REQUIRED SKILLS:

• Excellent customer service skills

• Ability to simplify information and communicate effectively, verbal + written

• Strong time management skills

• Positive attitude and sensitive to member needs, extremely empathetic and patient

• Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)

• Self-motivated and goal oriented

• High degree of professionalism and collaborative attitude

• Ability to problem solve effectively 

• High degree of attention to detail

• Bilingual, English and Spanish is a plus

Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

INTERESTED?

Please submit your resume and cover letter ASAP and we will be in touch regarding the next steps!

For more information on our company, visit our website at www.wellthapp.com.