IT Operations Assistant, Colombo, Sri Lanka

WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger (SDG 2) in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. WFP has been present in Sri Lanka since 1968 providing assistance to the country in emergency situations and conducting protracted recovery interventions in the aftermath of man-made disasters such as the 27-year conflict and recurrent natural disasters (droughts and floods/landslides). The country's on-going economic crisis -- the worst in decades - has triggered a spike in the cost of living, along with lost jobs and reduced incomes. Coupled with the lingering effects of COVID-19 and impacts of climate change, the country is experiencing a concerningly high level of food insecurity. These challenges threaten to reverse years of development gains, undermining the country's ability to achieve the Sustainable Development Goals (SDG). Even before the ongoing crisis and the COVID-19 pandemic, Sri Lankan women and children had very high rates of malnutrition: 17 percent of children under 5 were too short for their age (stunted) and 15 percent were too thin for their height (wasted), a figure which is considered 'very high' in WHO classifications. The current economic crisis will likely aggravate this further. WFP commenced its second-generation five-year Country Strategic Plan (CSP) for the period 2023 - 2027 (CSP 2018-2022) which aims to address immediate food and nutrition needs while building medium to long-term solutions through four strategic outcomes.

TERMS AND CONDITIONS

Position Title: IT Operations Assistant

Contract Type: Service Contract (SC4)

Contract Duration: 12 Months

Duty Station: Colombo Sri Lanka

Nationality: Sri Lankan only

Remuneration: Attractive remuneration package following UN policy including salary and medical insurance

DEADLINE FOR APPLICATIONS

01 MAY 2024

JOB PURPOSE

To assist in the delivery of standard software and hardware support services to contribute to the effective delivery of IT services. To assist in the delivery of beneficiary management services. Additionally, and if required, to develop and implement country office specific Application solutions.

KEY ACCOUNTABILITIES (not all-inclusive)

• Assist in all IT Help Desk related tasks to ensure a consistent and timely delivery of IT services to staff in the country office and field locations.
• Undertake basic monitoring of office network, connected equipment and UPS power sources.
• Assist in Beneficiary Management services.eKOE8Xx R6xE8
• Assist in the IT equipment inventory updates and Physical Count and Reconciliation exercises.
• Issue/receive IT items to staff and record as necessary.
• Write program code and perform beta testing of applications to support the development of Application solutions supporting Country Office business needs.
• Assist in Business Support tasks.
• Perform any other duties as instructed by the supervisor.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary education with a Diploma in IT field. First University Degree is desirable. Language: Fluency in English, Sinhala and Tamil language.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Four (4) years of progressively responsible work experience in the IT stream with experience in general operations and software application/web development

To Apply: Click ‘Apply' to the link below to start the application process. Candidates are requested to create an account in WFP E-Recruitment system before applying.

Please also include your CV with a cover letter, highlighting your motivation and suitability for this vacancy, as part of an online application.

WFP offers an attractive compensation and benefits package including basic salary and medical insurance.

Please visit https://www.wfp.org/countries/sri-lanka to learn more about WFP's operations in Sri Lanka.

We want to ensure the recruitment process is fully accessible. Please contact us at gimhani.kariyawasam@wfp.org to advise us of any accessibility needs you may have.

Only short-listed candidates will be contacted.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP's standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.